CHRISTINA EGAN
Grove City, Ohio, United States
Summary
Dynamic professional with extensive experience in talent acquisition and onboarding. Utilized data analysis and communication skills to improve customer retention and engagement, resulting in enhanced training outcomes and stakeholder satisfaction. Proven ability to adapt and deliver results in fast-paced environments, consistently exceeding performance expectations.
Overview
13
13
years of professional experience
Work History
Acting Talent And Development Coordinator, Learning And Success
Gap, Inc.
06.2025 - Current
- Responsible for the facilitation and execution of Gap, Inc’s Contact Center Training Program
- Delivers New Hire Onboarding, supports Brand, Business and ongoing Contact Center training strategies
- Enhances organizational performance with a focus on elevated customer experiences and being the brand expert for Gap, Inc.
Coordinator, Customer Relations
Gap, Inc.
08.2023 - 06.2025
- Resolves unique, complex, or escalated customer issues with a focus on customer satisfaction
- Delivers comprehensive customer objectives and metrics to improve retention rates, directly impacting long-term business revenue
- Navigates multiple company systems simultaneously to obtain customer information, collect feedback, and analyze data
- Continues to meet and exceed department KPIs
Human Resources Account Manager
Group Management Services
12.2013 - 02.2016
- Developed and implemented HR strategies aligned with client needs.
- Conducted training sessions to enhance employee skills and compliance.
- Analyzed HR metrics to identify trends and recommend improvements.
- Built and maintained positive relationships with customers, resulting in a 25% increase in retention, as well as client referrals.
- Analyzed customer data to identify trends, opportunities for improvement, and to enhance company policy
- Managed client relationships to ensure effective human resources solutions.
Regional Account Manager
Everest Institute
07.2012 - 12.2013
- Aquired and maintained local business partnerships for students’ externship and career opportunities
- Developed, customized and facilitated student workshops to assist them with skills needed to obtain career goals, resulting in 92% placement rates for graduates
- Established and consistently met department success metrics, demonstrating the ability to achieve and exceed expectations
Skills
- Talent acquisition
- Data analysis
- Onboarding facilitation
- Stakeholder engagement
- Effective communication
- Adaptability to change
- Employee retention
- Project coordination
- Candidate interview coordination
SALES AND SERVICE ROLES
- Republic Airlines, Flight Attendant (2011-2012)
- The HoneyBaked Ham Company, Area Sales Manager (2008-2011)
- The Columbus Dispatch, Inside Sales (2006-2008)
Timeline
Acting Talent And Development Coordinator, Learning And Success
Gap, Inc.
06.2025 - Current
Coordinator, Customer Relations
Gap, Inc.
08.2023 - 06.2025
Human Resources Account Manager
Group Management Services
12.2013 - 02.2016
Regional Account Manager
Everest Institute
07.2012 - 12.2013
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