Summary
Overview
Work History
Education
Skills
Timeline
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Christina Einfalt

Galloway,NJ

Summary

Advanced Technician with a strong background in customer satisfaction and efficient troubleshooting of Xfinity Home devices, honed in a virtual support environment. With7 years of experience in roles ranging from retail sales to commercial collections analysis, demonstrates expertise in project management, data analysis, and team leadership. Adept at creative problem-solving and networking, ready to leverage skills in a new, challenging environment.

Overview

20
20
years of professional experience

Work History

TELESALES MANAGER

Verizon Wireless
01.2005 - 06.2015
  • Expanded client base through targeted outreach efforts, securing valuable long-term contracts for the company.
  • Consistently exceeded monthly sales targets through effective leadership and strategic planning initiatives.
  • Fostered a culture of continuous improvement within the telesales department, encouraging staff members to pursue professional development opportunities.
  • Conducted regular performance reviews, providing constructive feedback and setting clear objectives for future growth.
  • Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.

ADV. TECH, XFINITY HOME ADV. SUPPORT, NETS VIRTUAL LOCATION

Xfinity
08.2022 - Current
  • Drive customer satisfaction through efficient troubleshooting of Xfinity Home devices
  • Consistently meet service level agreements in a virtual support environment
  • Virtual

RETAIL SALES

Xfinity
11.2019 - 08.2022
  • Boosted retail sales by developing and executing comprehensive marketing strategies.
  • Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
  • Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
  • Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
  • Created targeted action plans to increase Xfinity home and Mobile brand awareness and stimulate retail sales.

COMMERCIAL COLLECTIONS ANALYST

Xfinity
10.2018 - 11.2019
  • Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
  • Developed customized solutions for clients facing financial difficulties, minimizing losses for the company.
  • Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
  • Maintained accurate records of all collection activities, supporting data-driven decision-making processes.
  • Implemented process improvements that increased efficiency within the collections department.
  • Streamlined internal processes to enhance the effectiveness of the collections team.
  • Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

FINANCE CHAT SUPPORT

Xfinity
04.2016 - 10.2018
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
  • Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
  • Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
  • Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
  • Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role's requirements and responsibilities.

VIDEO REPAIR

Xfinity
09.2015 - 05.2016
  • Adhered to all company policies, procedures, and safety regulations, maintaining an excellent safety record throughout tenure.
  • Developed strong relationships with coworkers through effective communication practices.
  • Supported company growth initiatives by continuously improving personal performance levels through hard work dedication.
  • Collaborated with team members to complete complex projects on time and within budget.

Education

BACHELORS OF SCIENCE - HR

University of Phoenix

Skills

  • Project Management, Data Analysis, Team Leadership, Public Speaking, Creative Problem Solving, Time Management, Networking
  • Cold calling
  • Script development
  • Goal orientation
  • Objection handling
  • Sales strategies
  • Performance tracking
  • Persuasion techniques
  • Upselling products
  • Follow-up calls
  • Closing sales
  • Teamwork and collaboration

Timeline

ADV. TECH, XFINITY HOME ADV. SUPPORT, NETS VIRTUAL LOCATION

Xfinity
08.2022 - Current

RETAIL SALES

Xfinity
11.2019 - 08.2022

COMMERCIAL COLLECTIONS ANALYST

Xfinity
10.2018 - 11.2019

FINANCE CHAT SUPPORT

Xfinity
04.2016 - 10.2018

VIDEO REPAIR

Xfinity
09.2015 - 05.2016

TELESALES MANAGER

Verizon Wireless
01.2005 - 06.2015

BACHELORS OF SCIENCE - HR

University of Phoenix

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Christina Einfalt