Christina Einfalt
Galloway
Summary
Dynamic professional with a proven track record at Comcast, excelling in relationship building and customer service. Demonstrated analytical skills through comprehensive financial analyses and innovative solutions that drove operational growth. Known for thriving under pressure while fostering collaboration and achieving sales goals, enhancing client satisfaction, and streamlining processes.
Overview
20
20
years of professional experience
Work History
Xfinity Home Escalations
Comcast
08.2022 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Retail Sales Executive
Comcast
03.2019 - 08.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Developed strong rapport with customers and created positive impression of business.
Finance Executive
Comcast
09.2015 - 11.2019
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Ran feasibility analyses to inform investments and partnerships.
- Ran comprehensive cost/benefit analyses before suggesting new business movements and decisions.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Sales Manager
Verizon Wireless
01.2005 - 06.2015
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ06-2028
Skills
- Analytical and critical thinking
- Calm under pressure
- PPE use
- Decision-making
- Relationship building
- Customer service
- Collaboration
- Research
- Interpersonal communication
- Friendly, positive attitude
Accomplishments
- Collaborated with team of 24 in the development of processes and procedures to streamline processes in regards to credits, created trainings, mentored, and delegated.
Elite winner 2024-sales leader
I was recognized as being in the top 3 percent of the company for sales, as well as the Customer experience.
Timeline
Xfinity Home Escalations
Comcast
08.2022 - Current
Retail Sales Executive
Comcast
03.2019 - 08.2022
Finance Executive
Comcast
09.2015 - 11.2019
Sales Manager
Verizon Wireless
01.2005 - 06.2015
Bachelor of Science - Human Resources Management
University of Phoenix
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