Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Elizarraras

Lakewood,CA

Summary

Forward-thinking team leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and skilled in administrative management and staff development, leading teams to streamline processes and achieve significant business goals. Expertise in performance monitoring and process improvement, with a talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

21
21
years of professional experience

Work History

Legal Operations Manager

Nordstrom, Inc.
06.2015 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability with a negotiated savings of $50K annually.
  • Directed day-to-day operations by spearheading implementation of new RMIS claim system, Origami, to bring department current for EDI reporting on 12 states and improved claim handling processes for 18 states.
  • Led hiring, onboarding and training of new hires. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth such as promoting into need based jobs like business analysts or claim examiners.
  • Implemented process improvement by moving more paper driven tools to on-line tools to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives such as e-fax, document retention, office re-organization and moves to improve work environment, company culture or overall business strategy.
  • Developed systems to annually review and update standard operating procedures to improve operational quality and team efficiency.
  • Facilitated smooth collaboration between legal departments through clear communication channels.
  • Analyzed data trends using on-line task tracking and completion to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Realtor and Notary Public

Self-employed
04.2005 - Current
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Wrote contracts to outline sales and purchases of properties.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
  • Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.

SW Regional Risk Control Manager

Nordstrom, Inc.
05.2003 - 06.2015
  • Conducted regular site inspections to identify potential risks and address them proactively.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on industry standards and updating company policies accordingly.
  • Provided ongoing support for employees in maintaining safe working environments through coaching sessions and resources.
  • Collaborated with other departments to establish a comprehensive safety management system for consistent practices.
  • Improved overall regional safety by implementing new training programs and protocols including an updated IIPP, hazard assessment, heat plan, new store opening plans including crowd control and flow.
  • Led incident investigations and root cause analyses to prevent future occurrences of similar events.
  • Reduced workplace accidents through conducting thorough hazard assessments and implementing proactive measures.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Reduced worker's compensation premiums through a successful injury prevention culture.

Education

Notary -

Notary Public
2017

California Realtor License -

National Association of Realtors
2005

Skills

    • Originality and Creativity
    • Operations Oversight
    • Problem Anticipation and Resolution
    • Process Improvements
    • Business Leadership
    • Administrative Management
      • Staff Development
      • Team Leadership
      • Workflow Optimization
      • Employee Motivation
      • Operational Efficiency
      • Planning and Implementation

Timeline

Legal Operations Manager

Nordstrom, Inc.
06.2015 - Current

Realtor and Notary Public

Self-employed
04.2005 - Current

SW Regional Risk Control Manager

Nordstrom, Inc.
05.2003 - 06.2015

Notary -

Notary Public

California Realtor License -

National Association of Realtors

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Christina Elizarraras