Christina Elizarraras
Lakewood,CA
Summary
Forward-thinking team leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and skilled in administrative management and staff development, leading teams to streamline processes and achieve significant business goals. Expertise in performance monitoring and process improvement, with a talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Legal Operations Manager
Nordstrom, Inc.
Santa Ana, CA
06.2015 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability with a negotiated savings of $50K annually.
- Directed day-to-day operations by spearheading implementation of new RMIS claim system, Origami, to bring department current for EDI reporting on 12 states and improved claim handling processes for 18 states.
- Led hiring, onboarding and training of new hires. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth such as promoting into need based jobs like business analysts or claim examiners.
- Implemented process improvement by moving more paper driven tools to on-line tools to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives such as e-fax, document retention, office re-organization and moves to improve work environment, company culture or overall business strategy.
- Developed systems to annually review and update standard operating procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between legal departments through clear communication channels.
- Analyzed data trends using on-line task tracking and completion to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Realtor and Notary Public
Self-employed
Lakewood, CA
04.2005 - Current
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Wrote contracts to outline sales and purchases of properties.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
SW Regional Risk Control Manager
Nordstrom, Inc.
Santa Ana, CA
05.2003 - 06.2015
- Conducted regular site inspections to identify potential risks and address them proactively.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on industry standards and updating company policies accordingly.
- Provided ongoing support for employees in maintaining safe working environments through coaching sessions and resources.
- Collaborated with other departments to establish a comprehensive safety management system for consistent practices.
- Improved overall regional safety by implementing new training programs and protocols including an updated IIPP, hazard assessment, heat plan, new store opening plans including crowd control and flow.
- Led incident investigations and root cause analyses to prevent future occurrences of similar events.
- Reduced workplace accidents through conducting thorough hazard assessments and implementing proactive measures.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced worker's compensation premiums through a successful injury prevention culture.
Education
Notary -
Notary Public
2017
California Realtor License -
National Association of Realtors
2005
Skills
- Originality and Creativity
- Operations Oversight
- Problem Anticipation and Resolution
- Process Improvements
- Business Leadership
- Administrative Management
- Staff Development
- Team Leadership
- Workflow Optimization
- Employee Motivation
- Operational Efficiency
- Planning and Implementation
Timeline
Legal Operations Manager
Nordstrom, Inc.
06.2015 - Current
Realtor and Notary Public
Self-employed
04.2005 - Current
SW Regional Risk Control Manager
Nordstrom, Inc.
05.2003 - 06.2015
Notary -
Notary Public
California Realtor License -
National Association of Realtors