Christina Elkins

The primary responsibility of this position is to determine ongoing recipient eligibility in the Public Housing (Federally subsidized program – HUD) using federal and state guidelines which govern eligibility criteria. This position gathers information from applicants through interviews and verification documents, then compares the facts to set criteria to determine eligibility.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to ensure accuracy and complete application process.
• Explained policies and procedures to potential tenants.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Participating in hearings regarding denials for housing with applicant(s) and hearing examiner in a formal process providing evidence to uphold a decision by a housing authority for denial based on application criteria not being met for housing assistance, providing applicants with a means to dispute the reasons for the denial and potentially overturn the decision.

• Maintained and controlled all administrative and clerical activities of the Maintenance Department to ensure timely and cost-effective maintenance service for housing and provide customer service to residents as related to maintenance
• Prepared operations reports as required, prepared work orders to service maintenance requests and ensure work was completed timely and efficiently
• Maintained work order systems
• Prepared and submitted activity reports
• Reported any PHA violations to Department Director
• Responded to customer inquiries via phone or email in a professional manner.
• Interpreted and communicated work procedures and company policies to staff.
• Implemented quality control measures to uphold company standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Maintained filing system for records, correspondence and other documents.
• Coded and entered daily work order's with in-house software.
• Developed effective communication strategies between departments within the organization.
• Reviewed files and records to obtain information and respond to requests.
• Performed general bookkeeping duties such as reconciling invoices and updating workorder entries.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Produced thorough, accurate and timely reports of maintenance activities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Assigned work and monitored performance of workorder completion.

• I was responsible for patient appointment scheduling, insurance verification, and obtaining authorizations.
• I created and maintained patient charts and records.
• I managed incoming phone calls and provided financial counseling for patients for portions paid by the patient—be it deductible, co-insurance, or if it is covered at 100% by their insurance.
• I took care of payment transactions and daily record-keeping for patient payments.
• I made bank deposits as necessary, and performed reconciliation tasks regarding monies.
• I provided support to the clinical staff at my location, and I work with our patients to ensure quick, quality service.
• I worked under Justin, who currently at the VA in the OA position at the Salisbury location.

• I worked Check in and covered Check out
• I took care of incoming referrals – creating charts, entering in pt info, contacting patients to set up appointment and updated the medical offices that referred with office notes, records and such once the appointment was done
• I verified insurance and benefits for office visits, DME and procedures
• I obtained authorizations for the same
• I did collect copays, deductibles and co-insurances from patients for visits, DME and other services
• I took care of VA Referrals and ensuring timely records submitted back to the VA
• I checked in patients and I answered phones and messages from patients, other offices, etc
• I also assisted as a medical assistant – I used the autoclave to sterilize tools; took histories of patients; assisted with procedures, etc

• I assist patients by responding to intercom requests; obtaining needed services from nurses, physicians, aides, and other hospital personnel
• I welcome visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff
• I provide information by answering questions and requests
• I establish patient records by preparing charts and entering orders into the system
• Assist by setting up follow up appointments for patients
• Maintain patient confidence and protect hospital operations by keeping information confidential
• Maintain unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Screen telephone calls and applicants for Nursing Career Employment Specialist; answered questions and gave information of positions, qualifications, etc
• Reviewed applications for completeness, verified Nursing, CNA I&II licenses, CPR Cards, etc
• Routed applications as directed, kept files, typed correspondences, scheduled interviews with specialist and Directors, compiled Orientation lists, assisted with recruitment, luncheons, etc

• I performed receptionist and administrative duties such as greeting visitors, assisted visitors; sorted mail; answered incoming calls on a multi-line telephone; took care of filing; kept records dealing with purchase orders, incoming packages, subcontracts, plans & specifications, etc
• I typed outgoing bids, correspondences, faxes and other typical office needs
• I also assisted with preparing prequalification forms, credit line applications and other assorted paperwork
• I scanned and printed plans using a KIP machine
• I updated and maintained the Office Safety Manuals and other related information in OSHA compliance

• I reviewed medical, employment, school, workers compensation, insurance records, among others and created timelines, reports and other necessary information for negotiations and trial
• Open, closed files, reviewed and updated the same
• Prepared files for trial with organization and any last moment requests being sent for medical, accident records, etc
• Set up meetings, trial dates, depositions, etc
• Utilized Outlook in assisting attorneys to keep track of meetings, trials, case related deadlines, etc
• Drafted documents and pleadings as needed such as Answer to Complaint, Interrogatories, Motions, etc
• Performed typing (Dictaphone, etc.), faxing, coping, and other related work as requested
• Became familiar with Insurance Groups and Companies guidelines in preparing Budgets, Litigation Plans, Reports, etc
• This position originally was with United Talent and I was hired permanently with Pullin, Fowler & Flanagan in October of 2004

• I reviewed claims to determine the correct party requesting withdrawal and issues 'orders'
• I reviewed claims to automatically designate claims forms and Division Orders
• Other duties as assigned include participation in daily rotation of phone duty within the Paralegal Unit
• I was promoted and my job duties included reviewing claims and making informal decisions based upon the evidence of record, statutory law, case law and Workers’ Compensation and Office of Judges rules and regulations which will resolve protests to Workers’ Compensation Orders
• It also included ruling on Motions that relate to a protest that is submitted for a decision
• I also maintained records of decisions/motions issued

• I reviewed and analyzed collection cases for Unemployment Compensation and Workers’ Compensation for attorneys
• Draft Pleadings and documents as assigned
• Research Information as assigned including legal research, gathering information from various sources within the Bureau in order to prepare documents or respond to inquiries
• Schedule Employer meetings and hearings with Judges Offices
• Attended hearings and meetings
• Discuss cases with Credit Analyst and Employers
• File Writs of Execution and Suggestion
• Open and Close files, review and update the same
• Prepared all necessary documents for filing injunctions
• Maintain tickler system for team and assigned attorney
• Other duties as assigned
• Worked primarily as a Litigation Paralegal though I worked in the subrogation and bankruptcy departments as well
• The job required that I work directly with account managers for the Bureau as well as with employers and their attorneys
• Performed some typing and related work
• Kept an attorney advised to developments in case, ensured that documents were timely and correctly filed, completed work and identified work to be completed

• I worked in the GI Office obtaining verifying insurance, obtaining benefits and authorizations for colonoscopies and EGD
• I would speak to patients about their benefits and coverage
• I would let them know if it was covered at no cost by their insurance, under a copay, deductible and/or co-ins
• I was also the OR scheduler for the office procedures at RMC, OP –Endo