Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christina Ellis

Release Coordinator
Dawson,MN

Summary

 

Experienced manager focused on maximizing productivity and increasing customer base and experience. Believes exceptional customer service is essential to any retail success.

Overview

20
years of professional experience

Work History

Self Employed
Hamilton, TX

Housekeeper/Caregiver
08.2011 - Current

Job overview

  • Handle all customer relations issues in a gracious manner.
  • Followed up with over 8 customers each week to verify that they were satisfied with my services.
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verify that all customers received receipts for services.
  • Answer customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Work with customers to determine what services are needed and schedule times that work for both parties.
  • Worked directly with clients to achieve optimal results.
  • Thoroughly scrub and clean bathroom fixtures.
  • Hose down and sweep steps and sidewalks.
  • Dismantle, clean and replace light fixtures.
  • Inspect home and grounds and picked up any trash.
  • Spot clean furniture and carpet.
  • Clean home floors by sweeping, mopping, scrubbing and vacuuming.
  • Steam clean and shampoo carpeted areas per request.
  • Clean windows, windows, and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Set up, arrange and remove decorations, tables, chairs, ladders for special or holiday events.
  • Wash and sanitize dirty dishes by hand and by using a dishwasher.
  • Dust all furniture and fixtures thoroughly and carefully.

AT&T
Sulphur Springs, TX

Sales Representative
12.2010 - 06.2011

Job overview

  • Recommended alternative items if product was out of stock.
  • Set up and explained new membership contracts.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Participated in physical inventory counts every month.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Helped drive sales goals and achieve monthly quotas.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Maintained cleanliness and presentation of stock room and production floor. 
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.

Linens-N-Things
Burleson, TX

Assistant Manager
08.2006 - 02.2010

Job overview

  • Promoted from Team Leader to Assistant Manager within 10 months.
  • Interviewed job candidates and assisted in staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Worked directly with employees to achieve efficiency

    • .

  • Prepared merchandise for sales floor.
  • Accepted and processed returns.
  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.

Subway
Mineral Wells, TX

Manager
12.2004 - 06.2006

Job overview

  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Conducted store inventories weekly.
  • Generated repeat business through exceptional customer service.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Reported to the regional manager regarding all store and staff issues.
  • Scheduled and led bi-monthly store meetings for all employees.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Managed staff of 11 team members and 1 assistant manager.
  • Interviewed job candidates and made staffing decisions.

Education

Dawson-Boyd High School

High School Diploma
1998

University Overview

 

Skills

  • Motivated team player
  • Customer service-oriented
  • Fast learner
  • Detail-oriented
  • Excellent customer service skills
  • Strong work ethic
  • Maintain positive attitude

Timeline

Housekeeper/Caregiver

Self Employed
08.2011 - Current

Sales Representative

AT&T
12.2010 - 06.2011

Assistant Manager

Linens-N-Things
08.2006 - 02.2010

Manager

Subway
12.2004 - 06.2006

Dawson-Boyd High School

High School Diploma

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Christina EllisRelease Coordinator