Christina Emerson
NC
Summary
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
4
4
years of professional experience
Work History
Operations Associate
Alma
11.2022 - Current
- Company Overview: (startup) Mental health care that makes sense for providers and patients
- Successfully solved claims by engaging with insurance companies through both phone and their respective online portals
- Ensured efficient resolution for clients and providers via Zendesk support
- Conducted detail-oriented investigations using various tools including; Kareo, Asana (specialist certification), ZenDesk, and Google Suite
- Collaborated cross-functionally with CX, Product, and Onboarding teams to address complex issues and deliver effective new solutions
- Primary owner of Core-Ops quarterly event planning, supply ordering, and hosting zoom events
- Interviewing: Conducted values-based interviews for prospective candidates to align with Alma's mission and foster a strong culture within the team
- Training and Workflow Improvement: Effectively communicated changes aimed at improving workflows by hosting training sessions for both new hires and experienced associates
- Change Management Expertise: Played a key role in the Kareo off-boarding project taking ownership of change management, documentation, and communication with Product Development to ensure successful implementation across all teams
Office Coordinator
Keystone Physical Medicine
08.2020 - 08.2022
- Worked directly with the client base to ensure comprehensive solutions for medical care, billing, payments, and technical support
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Created and maintained medical records from time of admission through patient discharge.
Education
B.S. - Sociology
Merrimack College
North Andover, MASkills
- Verbal and written communication
- Customer service
- Interpersonal and written communication
- Process improvements
- Asana and Zendesk
- Strong problem solver
- Administrative background
- Billing and coding
- Project management
Timeline
Operations Associate
Alma
11.2022 - Current
Office Coordinator
Keystone Physical Medicine
08.2020 - 08.2022
B.S. - Sociology
Merrimack College
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