Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christina Endicott

Williamson

Summary

Dynamic 911 Emergency Dispatcher with proven expertise in critical thinking and decision-making at Mingo County Commission. Recognized for enhancing team efficiency and fostering strong relationships with first responders. Adept at information gathering and maintaining composure under pressure, ensuring optimal emergency response and service quality.

Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.

Diligent with comprehensive background in emergency dispatching. Successfully managed high-pressure situations, ensuring timely and effective responses. Demonstrated ability in critical decision-making and clear communication with first responders and public.

Overview

16
16
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Mingo County Commission
03.2009 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.

Wait Staff Member

3 Guys Pizza
02.2024 - 11.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Rural Mail Carrier

USPS
06.2019 - 04.2023
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.

Education

High School Diploma -

Baileysville High School
Brenton, WV

No Degree -

Mountain State University
Beckley, WV

Skills

  • Patience and tolerance
  • Information gathering
  • Critical thinking
  • Works Well Under Pressure
  • Active listening
  • Stress tolerance
  • Computer skills
  • Decision-making
  • Data entry proficiency
  • Memory retention
  • Prioritization
  • Typing speed

Certification

  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator

Interests

  • Cooking
  • Avid Reader
  • Gardening
  • DIY and Home Improvement

Timeline

Wait Staff Member

3 Guys Pizza
02.2024 - 11.2024

Rural Mail Carrier

USPS
06.2019 - 04.2023

911 Emergency Dispatcher

Mingo County Commission
03.2009 - Current

High School Diploma -

Baileysville High School

No Degree -

Mountain State University

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