Christina Ervin
New York,NY
Summary
Highly Motivated worker with extensive customer service experience. Outgoing personality which makes it easy to work with others. Experienced Team Member bringing nearly five years of customer service. Team Leader experienced in directing activities in a fast-paced setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
7
7
years of professional experience
Work History
Target Team Leader
Target
08.2023 - Current
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Team Member
Target
10.2018 - 08.2023
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Educated coworkers and customers about new products
- Controlled line and crowd with quick, efficient service
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cleaned and organized shelved products everyday
- Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles
- Maintained knowledge of weekly ads, advertised specials and other promotions
Camp Counselor
Children's Aid Society
06.2018 - 08.2018
- Monitored groups of 8-10 children from the ages 6-12 both onsite and on field trips
- Ensured campers' well-being and made their camp experience as fun and rewarding as possible
Office Clerk
Food Bank NYC
03.2018 - 06.2018
- Entered food orders on Microsoft, which outlined specific dates, products orders, quantity order and pricing
- Helped distribute food to the neighborhood
Camp Counselor
Graham Windham Beacon, Children Aid Society
07.2017 - 08.2017
- Safely supervised groups of 8-10 children from the ages 6-12 both onsite and on field trips
- Planned and implemented a variety of safe, active and passive activities for both indoors and outdoors
- Ensured that indoor program space was clean and properly organized for events and programming
Education
High School Diploma -
Independence High School
New York, NY06.2018
Skills
- Communicate Effectively
- Customer Service
- Organization
- Problem Solving
- Conflict Resolution
- Time Management
- Computer Skills (MS Office – Word, Excel, Power Point)
- Cash Register Transactions
- Drawer Balancing
- Inventory Management
- Team motivation
- Team Supervision
- Staff Training
- Coaching and Mentoring
- Documentation And Reporting
- Work Planning
- Goal Setting
- Overseeing Daily Activities
- Cash Handling
- Client Service
- Shift Scheduling
- Giving Constructive Feedback
- Team Check-Ins
- Onboarding and Orientation
- Organizational Skills
- Decision-Making
Timeline
Target Team Leader
Target
08.2023 - Current
Team Member
Target
10.2018 - 08.2023
Camp Counselor
Children's Aid Society
06.2018 - 08.2018
Office Clerk
Food Bank NYC
03.2018 - 06.2018
Camp Counselor
Graham Windham Beacon, Children Aid Society
07.2017 - 08.2017
High School Diploma -
Independence High School
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