CHRISTINA ESPINO
Sarasota,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
15
15
years of professional experience
Work History
Receptionist/Administrative Assistant
Sarasota Military Academy Prep
07.2021 - Current
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
- Answer phone calls and listen to messages
- Greet guests in a professional, courteous, and hospitable manner
- Announce visitors to various faculty/staff as necessary
- Field questions from students/visitors
- Monitor visitor area ensuring all visitors follow proper procedures
- Monitor student arrival and departures in accordance with school policies
- Assist faculty/staff with forms and mailings as needed
- Assist with the security of lobby area
- Track room changes (e.g., if teacher moves class to library for the day)
- Perform a variety of clerical duties as needed
- Evaluate excuse notes and issue tardy slips and early dismissal slips
- Record and file all excuse notes (early dismissal, tardy, absence)
- Determine which classes have not taken attendance and contact those teachers
- Retrieve students from class for early dismissals
- Check for missing notes and contact parents
- Monitor tardiness and absences
- Contact the parents of students who are absent and have not contacted the school
- Deliver parent messages to students
- Receives money and keeps a daily log in accordance with business office procedures
- Maintain supply of office forms
- Provides culturally sensitive responsive practices while addressing community needs
- Develops positive school/community relations and acts as liaison between the school and community
- Communicates effectively both orally and in writing with parents, students, teachers, and the community
- Attends school/community functions as needed and assists in the planning/hosting of special events
- Maintain working relationships and collaborations with all school administrators
- Prepare the building for the day – unlock the front door, turn on lights, etc
- Check on teachers and provide support and communication as needed
- Assist in dress code enforcement
- General tidiness of building
- Keep the inside and outside of the lobby tidy
- Build relationships with students, teachers, and parents
- Help build and maintain energy, enthusiasm, and excitement among stakeholders
- Participate in Fire Drills, Lockdown Drills, and Weather drills.
Billing Specialist II
Shared Services Center
05.2016 - 07.2021
- Obtaining authorization from insurances for procedures and or treatments
- Familiar with Medicare/Medicaid guidelines
- Updating insurance for patients when insurance has changed
- Taking payments from patients for treatment, procedures
- Assistant Answer and prioritize calls according to customer’s scheduling needs, transfer calls to appropriate staff, or take messages
- Make outbound calls to schedule appointments, verify and complete accurate information in client’s medical claims
- Data entry in database
- Resolve and submit claim processing issues on a timely basis
- Review information in claim, correct current data, or errors in database
- Take appropriate action by contacting appropriate parties via email or by phone
- Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers
- Understand, follow, and support all organizational policies and procedures
- Research current and new medical processing laws and regulations at both the state and federal level
- Demonstrate working knowledge of all appropriate federal, state, local and intermediary specific billing forms, and requirements
- Determine the amount of coverage a customer should receive according to the procedures done and the coverage on the account
- Send payments to medical facilities or payment reimbursements to customers
- Audit each bill/account for charges, duplication, and overlapped accounts, make necessary changes
- Maintain currency regarding methods of billing, laws, or hospital rules relating to insurance claims and electronic submission claims
- Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met
- Maintaining current knowledge and understanding of government rules and regulations
- Ability to perform all other duties as assigned or requested.
Adm. Asst./Receptionist
Center for Sight
07.2015 - 05.2016
Medical Front Desk Receptionist
Skin Smart Dermatology
10.2014 - 06.2015
Customer Representative
PawsPlus
04.2012 - 03.2014
Sales Associate
Target
09.2009 - 05.2010
Education
Associate of Science -
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Riverview High School
Sarasota, FL05.2009
Skills
- Over 12 years’ experience providing great customer service Bilingual in reading, writing and speaking Spanish, type over 60 WPM, data entry using a 10-key pad, multi-tasker Knowledge of MSW, Excel, and Outlook programs Excellent verbal and written communication skills in person, via multi-phone telephone lines, or email Organized, attention to detail, strong knowledge of accounting practices and methods Self-motivated with the ability to work independently and as a team player The ability to deal with internal and external customers at all levels to ensure successful communication through active listening, accuracy, and effectiveness
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Typing Speed
- Documentation And Reporting
- Multi-Line Telephone Systems
- Basic accounting
- Bookkeeping
- Mail distribution
- Security awareness
- Technical Support
- Business operations understanding
- Office equipment operations
- Spreadsheet tracking
- Security understanding
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Visitor and Customer Relations
- Conflict Resolution
- Documentation
- Call Management
- Multi-Line Phone Systems
- Word Processing
- 60 wpm Typing Speed
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
References
- Keiana Barahona, (941) 600-8916, Professional
- Jasmine Salgado, (941) 565-6152, Professional
- Dominique Reyes, (941) 587-9628, Personal
Languages
Spanish
Full Professional
Timeline
Receptionist/Administrative Assistant
Sarasota Military Academy Prep
07.2021 - Current
Billing Specialist II
Shared Services Center
05.2016 - 07.2021
Adm. Asst./Receptionist
Center for Sight
07.2015 - 05.2016
Medical Front Desk Receptionist
Skin Smart Dermatology
10.2014 - 06.2015
Customer Representative
PawsPlus
04.2012 - 03.2014
Sales Associate
Target
09.2009 - 05.2010
Associate of Science -
State College of Florida, Manatee-Sarasota
High School Diploma -
Riverview High School
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