CHRISTINA ESPINO
Sarasota,FL
Summary
Dynamic and results-oriented professional with extensive experience at Sarasota Military Academy Prep, adept in bilingual communication and data entry. Excelled in enhancing office operations and customer satisfaction through exceptional organizational skills and attention to detail. Proven track record in improving efficiency by over 30%, showcasing a blend of hard and soft skills vital for administrative excellence.
Overview
15
15
years of professional experience
Work History
Receptionist/Administrative Assistant
Sarasota Military Academy Prep
07.2021 - Current
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
- Answer phone calls and listen to messages
- Greet guests in a professional, courteous, and hospitable manner
- Announce visitors to various faculty/staff as necessary
- Field questions from students/visitors
- Monitor visitor area ensuring all visitors follow proper procedures
- Monitor student arrival and departures in accordance with school policies
- Assist faculty/staff with forms and mailings as needed
- Assist with the security of lobby area
- Track room changes (e.g., if teacher moves class to library for the day)
- Perform a variety of clerical duties as needed
- Evaluate excuse notes and issue tardy slips and early dismissal slips
- Record and file all excuse notes (early dismissal, tardy, absence)
- Determine which classes have not taken attendance and contact those teachers
- Retrieve students from class for early dismissals
- Check for missing notes and contact parents
- Monitor tardiness and absences
- Contact the parents of students who are absent and have not contacted the school
- Deliver parent messages to students
- Receives money and keeps a daily log in accordance with business office procedures
- Maintain supply of office forms
- Provides culturally sensitive responsive practices while addressing community needs
- Develops positive school/community relations and acts as liaison between the school and community
- Communicates effectively both orally and in writing with parents, students, teachers, and the community
- Attends school/community functions as needed and assists in the planning/hosting of special events
- Maintain working relationships and collaborations with all school administrators
- Prepare the building for the day – unlock the front door, turn on lights, etc
- Check on teachers and provide support and communication as needed
- Assist in dress code enforcement
- General tidiness of building
- Keep the inside and outside of the lobby tidy
- Build relationships with students, teachers, and parents
- Help build and maintain energy, enthusiasm, and excitement among stakeholders
- Participate in Fire Drills, Lockdown Drills, and Weather drills
Underwriting Assistant
SUNZ Insurance Company
07.2019 - 07.2021
- Issuance of quotes, endorsements, and cancellation notices
- In-bound and outbound calls with agents, clients, and brokers
- Response to submissions, e-mails, messages within a timely manner
- Assist business individuals and/or teams responsible for preparing binding documents
- Maintain updated documentation
- Manage and coordinate the filing of documentation as it relates to policies
- Follow up with customers to ensure accurate records
Billing Specialist II
Shared Services Center
05.2016 - 07.2019
- Obtaining authorization from insurances for procedures and or treatments
- Familiar with Medicare/Medicaid guidelines
- Updating insurance for patients when insurance has changed
- Taking payments from patients for treatment, procedures
- Assistant Answer and prioritize calls according to a customer’s scheduling needs, transfer calls to appropriate staff, or take messages
- Make outbound calls to schedule appointments, verify and complete accurate information in client’s medical claims
- Data entry in database
- Resolve and submit claim processing issues on a timely basis
- Review information in claim, correct current data, or errors in database
- Take appropriate action by contacting appropriate parties via email or by phone
- Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers
- Understand, follow, and support all organizational policies and procedures
- Research current and new medical processing laws and regulations at both the state and federal level
- Demonstrate working knowledge of all appropriate federal, state, local and intermediary specific billing forms, and requirements
- Determine the amount of coverage a customer should receive according to the procedures done and the coverage on the account
- Send payments to medical facilities or payment reimbursements to customers
- Audit each bill/account for charges, duplication, and overlapped accounts, make necessary changes
- Maintain currency regarding methods of billing, laws, or hospital rules relating to insurance claims and electronic submission claims
- Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met
- Maintaining current knowledge and understanding of government rules and regulations
- Ability to perform all other duties as assigned or requested
Adm. Asst./Receptionist
Center for Sight
Sarasota, Fl
07.2015 - 05.2016
Medical Front Desk Receptionist
Skin Smart Dermatology
Sarasota, Fl
10.2014 - 06.2015
Customer Representative
PawsPlus
Sarasota, Fl
04.2012 - 03.2014
Sales Associate
Target
Sarasota, Fl
09.2009 - 05.2010
Education
State College of Florida
Bradenton, FLSkills
- Customer Service
- Bilingual (Spanish)
- Typing (over 60 WPM)
- Data Entry
- 10-Key Pad
- Multi-tasking
- MSW
- Excel
- Outlook
- Verbal Communication
- Written Communication
- Organizational Skills
- Attention to Detail
- Accounting Practices
- Self-motivated
- Team Player
- Active Listening
- Accuracy
- Effectiveness
- Professional and polished presentation
- Customer and client relations
- File management
- Phone etiquette
- Multitasking and prioritization
- Multi-line phone system operation
- Verbal and written communication
- Telephone skills
Languages
Spanish
Professional
Timeline
Receptionist/Administrative Assistant
Sarasota Military Academy Prep
07.2021 - Current
Underwriting Assistant
SUNZ Insurance Company
07.2019 - 07.2021
Billing Specialist II
Shared Services Center
05.2016 - 07.2019
Adm. Asst./Receptionist
Center for Sight
07.2015 - 05.2016
Medical Front Desk Receptionist
Skin Smart Dermatology
10.2014 - 06.2015
Customer Representative
PawsPlus
04.2012 - 03.2014
Sales Associate
Target
09.2009 - 05.2010
State College of Florida
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