Christina Hatch
Lansing,MI
Summary
Reliable material handler and former unit manager with a strong background in warehouse operations, production support, and customer service. Brings hands-on experience moving inventory, inspecting materials, following safety procedures, and coordinating with teams to keep work moving accurately and efficiently.
Overview
26
26
years of professional experience
Work History
Material Handler
Tenneco Automotive
Lansing, Michigan
05.2026 - 10.2026
- Relocated materials between production lines using equipment. between production lines using forklift and pallet jack
- Picked, staged, and delivered parts to assembly areas
- Inspected packaging for damage before storing or issuing parts
- Followed safety procedures while handling heavy automotive components
- Coordinated with supervisors and production teams on material flow
- Inspected materials for damages or defects upon receipt to ensure quality standards.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
- Utilized forklift to move inventory items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Arranged warehouse inventory according to designated plan for easy access. inventory according to warehouse plan.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Palletized boxes to increase movement and shipment efficiency.
- Removed debris and hazardous materials safely to maintain a clean environment. and hazardous materials properly to avoid contamination.
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Investigated discrepancies between inventory records and actual stock on hand.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Identified opportunities for process improvement in order to increase efficiency.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Line Operator
Tenneco Manufacturing
Lansing, Michigan
07.2025 - 10.2026
- Operated automotive assembly line equipment at Tenneco Manufacturing.
- Monitored production flow and maintained steady line supply.
- Inspected components for defects and quality standards.
- Reported equipment issues to maintenance and supervision.
- Followed safety rules and kept manufacturing area clean.
- Maintained a clean and safe work environment by following all safety protocols.
- Trained new employees on how to properly use machines, follow safety protocols.
- Kept line material levels within required levels to meet production goals.
- Recorded daily production data accurately into company database systems.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
- Operated multiple pieces of equipment simultaneously during peak times of operation.
- Troubleshot various issues that arose during shift operations using problem-solving skills.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
- Used hands, arms and legs to physically handle and transport finished goods.
- Adhered to optimal manufacturing procedures when using various types of production equipment.
- Identified areas of improvement within production processes and recommended solutions accordingly.
- Positioned, adjusted and secured stock material or workpieces against stops or on arbors with hoists.
- Participated in regular meetings with supervisors and other personnel to discuss progress and potential improvements on current projects.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Met or exceeded target for on-time customer shipments.
City Mail Carrier
USPS
DeWitt, MI
10.2018 - 06.2024
- Delivered packages, letters, and other items to residential and commercial customers.
- Sorted letters, flats, and packages to support accurate daily delivery.
- Used postal scanners to track deliveries and route activity.
- Collected outgoing mail from residences and neighborhood collection boxes.
- Assisted in loading and unloading trucks with parcels and other mail items.
- Maintained vehicle and equipment readiness for daily routes.
- Ensured proper handling of valuable documents or fragile items.
- Followed USPS safety rules and postal service regulations.
- Observed traffic laws while driving a postal vehicle on duty.
- Inspected postal vehicles for maintenance needs.
- Notified supervisor of any hazardous road conditions or safety concerns on the route.
- Conducted regular checks of mailbox locks along the route.
- Utilized GPS navigation system for accurate delivery routes.
- Dispatched mail to designated locations according to delivery route.
- Maintained cleanliness of vehicles used for delivering packages.
- Maintained records of daily deliveries and pickups.
- Demonstrated excellent interpersonal skills when interacting with customers.
- Supported customers by addressing their questions and concerns effectively. with mail inquiries and delivery directions.
- Provided customer service regarding postal regulations and services.
- Sorted incoming mail by zip code and address.
- Handled undeliverable mail in accordance with established procedures.
- Scanned labels on letters or parcels to confirm receipt.
- Recorded address changes to redirect mail for residences or businesses.
- Provided change-of-address cards and other postal forms upon customer request.
Unit Manager
GC Service LLC
05.2011 - 10.2018
- Unit Manager-Interviewing candidates for employment, Scheduling, Diffusing and Resolving escalated calls quickly and efficiently without sacrificing quality, Payroll, Write-ups and discipline, Quality assurance, Grading/scoring, Time management, Customer service, Spreadsheets, Typing, Printing, Copying, Presenting at job fairs, Performance plans, Giving presentations, Contests. Before being promoted to Unit Manager I was a collector and collected my first million dollars within 11 months. I continued on with my collections and received 5 collector of the year awards in the first 5 years as well as 3 Top Gun Awards. I also received a Top Gun Award as a manager.
- Managed daily unit operations for GC Service LLC service teams
- Supervised staff schedules, assignments, and workload coverage
- Trained employees on procedures, policies, and customer service standards
- Reviewed unit reports, identified key issues, and escalated to leadership for resolution
- Monitored compliance with company rules and safety practices
- Resolved employee concerns and supported team communication
- Provided guidance, coaching, and mentoring to staff members.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Developed strategies that enhanced employee morale, motivation, and engagement within the unit.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality, and core measures.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Managed team of 15 employees and ensured their productivity.
- Created reports on departmental activities for senior management review.
- Resolved complex customer service issues in a timely manner.
- Collaborated with other departments to ensure seamless integration of services provided by the unit.
- Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.
- Identified and oriented new staff members before deployment to assigned stations.
- Built strong relationships with stakeholders, including customers, staff, and suppliers.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Analyzed unit performance metrics to identify trends and recommend actionable improvements.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Assembly Worker
Employment Group (ASMI/Denso Air Systems)
04.2010 - 01.2011
- Production and assembly- Assemble parts under time restraints while verifying the quality of the parts before packing and shipping, practicing time management.
- Departed due to workforce reduction
- Assembled Denso air system components on production lines following work instructions.
- Inspected parts for quality and reported defects to Employment Group supervisors.
- Operated hand tools and assembly fixtures during air system build processes.
Assembly Worker
Kelly Services
Battle Creek, Michigan
04.2003 - 12.2010
- Assembly Line Worker - Various temporary positions with factories including ASMO Manufacturing and Musashi Auto Parts. Executed assembly line tasks and ensured product quality met factory standards, contributing to overall production reliability.
- Assembled Denso Air Systems components using hand tools and production instructions.
- Inspected parts for defects and reported issues to Employment Group supervisors.
- Positioned materials on assembly lines for steady workstation flow.
Assembly Worker
Aerotek (Yorozu Automotive)
Battle Creek, Michigan
02.2005 - 10.2005
- Assembled parts for Yorozu Automotive under tight deadlines, ensuring quality standards met before shipping.
- Assembled Denso air systems components on Employment Group production lines, contributing to overall production goals.
- Inspected parts for quality, fit, and visible defects during assembly.
- Operated hand tools and power tools for precise installation of components, supporting assembly line efficiency.
- Departed job following personal move.
Caregiver
Cretsinger Care Homes
Battle Creek, Michigan
08.2004 - 08.2005
- Assisted residents with bathing, dressing, grooming, and daily personal care.
- Monitored resident comfort and communicated changes to nursing staff to ensure timely care adjustments.
- Prepared meals and served snacks according to resident diet plans.
- Supported mobility with transfers, walks, and safe wheelchair use.
- Maintained clean, organized living spaces and sanitized shared care home areas.
- Documented care tasks and resident observations in daily shift logs.
- Provided companionship and emotional support through engaging conversations and activities, enhancing residents' overall well-being.
- Followed care plans and safety procedures within Cretsinger Care Homes residences.
- Facilitated daily personal care routines, including bathing and dressing, to promote resident well-being.
- Ensured cleanliness by performing housekeeping tasks like laundry and changing linens for client comfort.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Developed plans for respite care based on availability of family members or other caregivers.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
Personal Assistant/Secretary
Individual
01.2004 - 04.2005
- Scheduled appointments for insurance salesman, managed lead calls, and booked client referrals to enhance sales pipeline.
- Left position due to leadership changes within the company.
- Managed private household calendar, appointments, and daily scheduling for individual
- Coordinated travel arrangements, itineraries, and transportation details for individual
- Screened calls, emails, and messages for timely personal communication
Loan Officer
Green Tree Mortgage Company
Battle Creek, Michigan
02.2004 - 12.2004
- Loan Officer- Secretarial work, Ensured accurate document filing to facilitate efficient retrieval, Developed promotional materials that effectively attracted clients, Followed up on leads to nurture potential client relationships, Forms and Applications, Participated in job fairs to recruit potential candidates.
- Resigned from position due to commission-only structure the position being commission only and I needed a steadier paycheck.
- Evaluated borrower applications for Green Tree Mortgage Company loan files.
- Guided clients through conventional, FHA, and VA mortgage options.
- Collected income, asset, and credit documents for underwriting review.
Store Manager
Sleeping Tiger Imports
Battle Creek, Michigan
10.2003 - 07.2004
- Managed hiring, firing, scheduling, payroll, orders, stocking, inventory, cleaning, store opening/closing, night deposits, and processed customer transactions at cash register.
- Exited role when company closed seasonally due to insufficient business after slow season. Usually the store was open from October through May each year.
- Managed retail operations for home furnishings showroom at Sleeping Tiger Imports.
- Supervised associates and coached staff on sales and service standards.
- Merchandised sales floor using seasonal displays and store presentation guidelines.
Sandwich Artist
Subway
Battle Creek, Michigan
12.2002 - 06.2003
- Opened and closed store, prepared food, baked, cooked, stocked inventory, cleaned, and built sandwiches to maintain operational flow and ensure customer satisfaction.
- Transitioned to temporary role with Kelly Services to increase hours and pay, demonstrating flexibility and commitment to work.
- Prepared sandwiches following Subway recipes and customer specifications.
- Assembled fresh ingredients while maintaining food safety standards.
- Took customer orders and handled transactions at POS register.
Server
Cracker Barrel Old Country Store
Battle Creek, Michigan
06.2003 - 01.2003
- Took customer orders, prepared food, served meals, cleaned tables, stocked supplies, and rolled silverware to ensure efficient dining experience.
- Promoted to Store Manager at Sleeping Tiger Imports, demonstrating leadership and capability before leaving position.
- Greeted guests and guided dining room seating at Cracker Barrel Old Country Store.
- Took food and beverage orders using Cracker Barrel service standards.
- Delivered meals promptly and checked guest satisfaction throughout service.
Crew Member
Hot N Now
Battle Creek, Michigan
03.2002 - 08.2002
- Crew Member-Preparing food, Taking orders, Streamlined drive-thru operations to enhance customer service speed, Handled customer transactions with precision to ensure satisfaction, Maintained cleanliness and sanitation standards throughout restaurant to support health regulations, Prepared food items according to health standards.
- Greeted guests and delivered friendly service at Hot N Now counter
- Assembled burgers, fries, and sandwiches following Hot N Now kitchen standards
- Operated cash register and handled customer payments accurately
Crew Member
Planet Pizza
Battle Creek, Michigan
02.2001 - 07.2001
- Crew member - prepping food, Dishwasher, Cashier, Arcade desk attendant, Waitress, Executed thorough cleaning tasks, maintained a hygienic and orderly environment., Prepared food items following recipes and safety standards, contributing to quality service., Restocked shelves with products, enhancing customer accessibility and satisfaction..
- Prepared burgers, sandwiches, and fries following Hot N Now recipes
- Operated cash register and handled guest orders at front counter
- Assembled drive-thru meals with speed and accuracy
Crew Member
Pizza Hut
Battle Creek, Michigan
07.2000 - 02.2001
- Processed orders and prepared food items, ensuring adherence to safety and quality standards.
- Served guests at counter and drive-thru for Hot N Now orders
- Prepared burgers, fries, and sandwiches following Hot N Now standards
- Operated cash register and handled customer payments
Education
GED -
Pennfield High School
Battle Creek, Michigan06-2003
Skills
- Material Handling
- Inventory Management
- Warehouse Operations
- Quality Inspection
- Material Quality Control
- Production: Advanced
- Assembly and Production
- Inventory Tracking
- Inventory Systems
- Heavy Equipment Operation
- Pallet Jack
- Hand Trucks and Dollies
- Package Handling
- Pulling and Staging
- Optimizing Efficiency
- Safety Awareness
- OSHA Guidelines
- Team Leadership
- Teamwork and Collaboration
- Team Communication
- Problem Solving
- Attention to Detail
- Time Management Practices
- Positive Attitude
- Internal Customer Support
- Client Support
- Documentation Management
- Equipment Inspections
- Risk Assessment
- Microsoft Excel: Intermediate
- Microsoft Word: Intermediate
- Skiptracing tools: Expert
- Sales
- Package handling
- Optimizing efficiency
- Pulling and staging
- Hand trucks and dollies
- Risk assessment
Languages
English: Native
Timeline
Material Handler
Tenneco Automotive
05.2026 - 10.2026
Line Operator
Tenneco Manufacturing
07.2025 - 10.2026
City Mail Carrier
USPS
10.2018 - 06.2024
Unit Manager
GC Service LLC
05.2011 - 10.2018
Assembly Worker
Employment Group (ASMI/Denso Air Systems)
04.2010 - 01.2011
Assembly Worker
Aerotek (Yorozu Automotive)
02.2005 - 10.2005
Caregiver
Cretsinger Care Homes
08.2004 - 08.2005
Loan Officer
Green Tree Mortgage Company
02.2004 - 12.2004
Personal Assistant/Secretary
Individual
01.2004 - 04.2005
Store Manager
Sleeping Tiger Imports
10.2003 - 07.2004
Server
Cracker Barrel Old Country Store
06.2003 - 01.2003
Assembly Worker
Kelly Services
04.2003 - 12.2010
Sandwich Artist
Subway
12.2002 - 06.2003
Crew Member
Hot N Now
03.2002 - 08.2002
Crew Member
Planet Pizza
02.2001 - 07.2001
Crew Member
Pizza Hut
07.2000 - 02.2001
GED -
Pennfield High School