CHRISTINA ESTRELLA
Union City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Scheduler - Customer Service Rep.
RadNet
10.2023 - Current
- Scheduled appointments for patients, efficiently managing the appointment calendar to minimize wait times
- Answered phone calls and addressed inquiries or directed them to the appropriate department or staff member
- Followed HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
- Achieved high accuracy rate in verifying insurance coverage resulting in reduced claim denials
Front Desk Receptionist
Specialty Eye Mds
02.2023 - 08.2023
- Appointment scheduling for Optometry and Ophthalmologist services
- Taking/making calls in Spanish and English
- Translation between the patients and the doctor
- Authorization of medication refill along with medication verification for pharmacies
- Patient's registration for check-in and check-out
- Health Insurance and Vision plan verification
- Collected room deposits, fees, and payments
Quality Assurance Analyst / Team Lead
Synergies corp
04.2021 - 11.2022
- Schedule appointments and evaluate the quality of the calls
- Created appointments for plastic surgery, such as: blood work, medical clearance, Covid tests, cosmetic surgery, etc
- Organized and maintained work environment for maximum productivity
- Fixed identified issues to improve workflows
- Reported progress, test metrics and results to project stakeholders
Customer Service Representative
Contact Centers Dominicana (CCD)
11.2018 - 02.2021
- Taking and making calls for appointment scheduling, such as: bloodwork, medical clearances, x-rays, etc
- Updated account information to maintain customer records organized
- Offering advice and assistance to patients, paying attention to special needs or wants
Education
Industrial Electronics -
Don Bosco, Technical Institute
10.2017
Microsoft office package - undefined
Don Bosco, Technical Institute
01.2016
Skills
- Attention to detail
- Patient registration
- Insurance verification
- Customer service
- Effective multitasking
- Strong work ethic
- Medical terminology
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler - Customer Service Rep.
RadNet
10.2023 - Current
Front Desk Receptionist
Specialty Eye Mds
02.2023 - 08.2023
Quality Assurance Analyst / Team Lead
Synergies corp
04.2021 - 11.2022
Customer Service Representative
Contact Centers Dominicana (CCD)
11.2018 - 02.2021
Microsoft office package - undefined
Don Bosco, Technical Institute
Industrial Electronics -
Don Bosco, Technical Institute
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