Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristina Evseeva

San Francisco,CA

Summary

Personable Treatment Coordinator with a strong background in dental health advocacy. Skilled in closing treatment plans and guiding patients to make informed decisions based on individual dental needs. Proficient in basic and advanced dental terminology, adept at presenting dental information to patients.

Overview

14
14
years of professional experience

Work History

Office Manage/Treatment Coordinator

Antipov Dental Inc
San Francisco, CA
06.2015 - Current
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Created customized treatment plans for patients based on individual needs.
  • Tracked patient progress and updated records accordingly.
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Conducted financial counseling sessions for new and existing patients.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Coordinated the delivery of care between various departments within the facility.
  • Assisted in developing policies, procedures, and protocols related to patient care activities.
  • Worked closely with medical billing department to ensure accurate coding of all services provided.
  • Facilitated smooth transitions from one level of care to another when needed by patients.
  • Ensured compliance with HIPAA regulations as well as other applicable laws.
  • Developed innovative strategies to improve efficiency in patient intake process.
  • Analyzed patient data to identify potential areas of improvement in overall quality of care.
  • Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Provided education and resources to help patients understand their treatment options.
  • Participated in meetings focused on improving customer service standards throughout the organization.
  • Monitored trends in health care reimbursement models while staying up-to-date on current industry changes.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.

Housekeeper

Angi Services (former Handy)
San Francisco, CA
11.2013 - 10.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

Housekeeping Manager

Motel 6 Hotel
Rock Spring, WY
05.2010 - 11.2010
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Maintained accurate records of supplies and equipment inventory.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Reported damage or theft of hotel property to management.

Education

Some College (No Degree) - Health Care Interpreter

City College of San Francisco
San Francisco, CA
05-2020

Skills

  • Accurate filing proficiency
  • Secretarial duties
  • Dental insurance expertise
  • Expertise of payment plans
  • X-ray interpretation skills
  • HIPAA Compliance
  • Patient Relations
  • Appointment Scheduling
  • Insurance Verification
  • Patient Care Coordination
  • Insurance Practices
  • Claims Processing
  • Articulate Communication
  • Medical Data Collection
  • Organizational standards
  • Meeting Preparation
  • Patient Education
  • Payment Collection
  • Proficient in Open Dental, Carestack
  • Scheduling
  • Attention to Detail
  • Patient Care
  • Patient Outreach and Follow-Up
  • Medical Terminology
  • Creative Problem-Solving

Languages

English
Professional
Russian
Native/ Bilingual
Spanish
Limited

Timeline

Office Manage/Treatment Coordinator

Antipov Dental Inc
06.2015 - Current

Housekeeper

Angi Services (former Handy)
11.2013 - 10.2020

Housekeeping Manager

Motel 6 Hotel
05.2010 - 11.2010

Some College (No Degree) - Health Care Interpreter

City College of San Francisco

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Cristina Evseeva