Christina Falcone

- Supervise the flow and safety of an average of 50,000 guests daily

- Use my passion for Disney to help answer questions guests had to help them make the most of their day

- Demonstrating great guest service skills in times of need

- Resolve and de-escalate guest situations

- Being quick on my feet to jump in to action incase of an emergency or safety concern

- Multiple recognitions for displaying the Five Keys

- Ensured smooth attraction operations through effective communication

- Team with merchandise partners to provide immediate guest recovery

- Demonstrated strong knowledge of products sold across Walt Disney World Property

- Collaborate to maintain a culture of teamwork, inclusivity and cooperation

- Optimize guest experience with individual interactions

- Kept the sales floor well stocked and neat with my knowledge of using Smart Stock

- Assisted with shipping items bought in our store to the guests home

- Worked before store hours, putting out new product and restocking the store

- Greeted and assisted guests

- Solved problems related to merchandise transactions and refunds

- Set up the sales floor for both seasons and regularly scheduled transitions

- Assisted with associate scheduling

- Assisted with customer service and selling on the sales floor

- Prepared merchandise for the sales floor by pricing or tagging.

- Helped customers locate products and checked store system for merchandise

- Regularly helped with taking inventory of the sales floor

- Greet and welcome customers

- Bring guests to their tables and make menu suggestions while answering any questions asked

- Demonstrated multitasking skills such as answering phone calls, greeting guests, looking at reservations, as well as serving

- Maintain a clean and safe work environment

- Served food and beverages promptly with attention to customer needs and requests

- Worked with POS system to place orders and manage bills