Christina Feckner

Senior PM/BA

J. P. MORGAN CHASE

Columbus, OH

11.2004 - 12.2025

Executed payroll configuration and integration processes within Workday, leveraging over 15 years of expertise.
Oversaw analytical and presentation tools, enhancing database analysis capabilities for Workday payroll processes.
Assisted in managing payroll checklists for earnings and deductions. Supported organization of pay groups and general ledger costing allocations. Aided in monitoring audit alerts and approval processes for security compliance.
Oversaw requirements gathering, design, and testing of Workday payroll solutions.
Leveraged 25+ years of expertise in internal controls, SOX documentation, and control testing.
Directed full lifecycle SAP projects encompassing planning, execution, monitoring, and delivery phases.
Established project scope, timelines, milestones, and resource plans to ensure alignment with business priorities.
Led cross-functional teams to optimize SAP module integration, including MM, WM/EWM, PP, PM, QM, SD, and FI/CO.
Oversaw project governance, risk management, and issue resolution processes.
Collaborated with manufacturing and warehouse operations to analyze business processes and implement SAP solutions.
Evaluated and confirmed functional specifications, process flows, and configuration designs.
Oversaw process harmonization, standardization, and optimization initiatives across multiple plants and warehouses.
Facilitated communication between business leaders, technical teams, external vendors, and SAP consultants.
Assisted in organizing workshops and committee meetings to facilitate collaboration. Supported design reviews and change control discussions to enhance project outcomes.
Oversaw stakeholder expectations, communicated project status, and ensured alignment with business objectives.
Supervised UAT cycles, regression testing, data validation, cutover activities, and ensured go-live readiness.
Directed go-live and stabilization phases to ensure seamless adoption across manufacturing and warehouse facilities.
Crafted comprehensive project documentation, encompassing charters, blueprints, plans, test scripts, SOPs, and reports.
Oversaw comprehensive understanding of critical SAP modules.
Oversaw and evaluated existing and prospective billing and revenue processes while coordinating necessary changes and designs.
Assisted in meetings and workshops to support project development. Created and updated project documentation to ensure clarity. Conducted testing and validation of solutions to confirm functionality.
Assisted technology staff and stakeholders in maintaining effective communication. Supported post-project lessons learned sessions to identify areas for improvement.
Leveraged over 20 years of expertise in SAP S/4HANA BRIM to optimize business processes.
Led implementation initiatives and provided functional support for tolling systems over 15+ years.
Oversaw documentation development, testing, and validation processes.
Leveraged 15+ years of expertise in ServiceNow and ITIL/ITSM practices to enhance service delivery.
Directed project management initiatives, business process analysis, and change management strategies within large-scale call center operations.
Assisted in planning, executing, monitoring, and closing projects to develop or enhance AML controls. Supported initiatives focused on new product offerings and remediation efforts.
Oversaw project scope definition, timeline establishment, budget management, resource allocation, and success metric identification.
Oversaw project progress monitoring and tracking, identifying risks and roadblocks while escalating issues to leadership.
Assisted project teams in effective communication to enhance collaboration. Supported stakeholder engagement to align project goals. Fostered positive relationships among team members and stakeholders.
Oversaw project compliance with AML laws and regulations, identifying and mitigating potential risks.
Demonstrated expertise in AML laws and regulations, ensuring compliance with KYC processes and financial crime risk management protocols.
Oversaw delivery management and portfolio management operations to ensure project alignment with strategic goals.
Oversaw project financial analytics and reporting processes to ensure accurate budget management.
Leveraged over 10 years of experience as a business systems analyst within enterprise CRM and financial services environments.
Leveraged 15+ years of expertise in Salesforce Financial Services Cloud architecture to design robust data models and integration patterns.
Spearheaded definition and execution of integration strategies for complex systems and data sources.
Oversaw authoring of comprehensive technical documentation, data mapping, and process flow diagrams.
Facilitated stakeholder communication to drive consensus between business and technology teams.
Directed implementation of Agile/Scrum and SAFe frameworks, ensuring effective sprint planning and backlog refinement.
Leveraged 20+ years of experience with Workday to oversee production and go-live initiatives.
Facilitated production support for Workday financial management modules within healthcare settings.
Oversaw daily ticket resolution, troubleshooting, and user assistance through ServiceNow, JIRA, or similar systems.
Assisted in configuring and maintaining accounts payable processes. Supported procurement of supplier accounts and banking operations. Aided in managing accounting center grants and budgets. Helped track business assets and customer accounts for various projects.
Analyzed and rectified posting issues, supplier payment errors, integration failures, and journal discrepancies.
Conducted root cause analysis on recurring financial and system issues to identify underlying problems.
Facilitated and evaluated Workday bi-annual releases, analyzing new features and conducting regression tests on affected areas.
Collaborated with accounting, supply chain, and payroll teams to ensure accurate workflow validations and integrations.
Facilitated month-end and year-end closing activities, ensuring accurate transaction posting and report reconciliation.
Developed and maintained comprehensive documentation processes and user training materials for financial operations.
Oversaw management and troubleshooting of Workday reports, including calculated fields matrix and composite reports.
Administered Workday security protocols for finance roles, ensuring appropriate user access aligned with job functions.
Assisted teams in conducting change management assessments to identify impacts, risks, and adoption challenges. Supported stakeholders in navigating change processes effectively. Collaborated with colleagues to address potential obstacles during transitions.
Collaborated with key stakeholders to formulate change strategies and implementation plans.
Spearheaded communication and engagement initiatives to foster organizational buy-in.
Oversaw progress measurement and strategy adjustments to ensure achievement of desired outcomes.
Facilitated coaching and support for leaders and teams during organizational change initiatives.
Developed and delivered training materials and sessions to enhance employee skills.
Directed communications strategies for large-scale HRIS and enterprise-level system implementations over 20 years.
Directed communication strategies and spearheaded communications initiatives for complex projects.
Oversaw implementation of change management principles to enhance communication planning.
Facilitated collaboration among cross-functional teams to ensure alignment on messaging and project updates.
Directed comprehensive financial model management to enhance valuation scenario and sensitivity analysis for transactions.
Oversaw financial analysis to evaluate acquisition targets and developed pro forma financial statements.
Oversaw M&A activities, including preparation of transaction documentation, financial reporting, and coordination with internal and external stakeholders.
Directed analytical support for strategic initiatives, encompassing partnerships, joint ventures, and market entries.
Directed testing initiatives within banking domain, leveraging 20+ years of experience in agile and waterfall methodologies.
Oversaw creation and implementation of data warehouse test management strategies, plans, and test cases using Jira and Confluence.
Directed Power BI and Tableau administration and development efforts alongside technical staff to ensure optimal functionality.
Assisted in managing Power BI functionality to support decision-making processes. Completed tasks with guidance from management for Power BI installation. Collaborated with team members to ensure successful implementation of Power BI tools.
Oversaw all phases of enterprise network performance, including scope research, requirements gathering, performance standards setting, metrics development, and performance monitoring.
Developed KPIs and metrics to systematically evaluate internal and external client performance.
Leveraged over 10 years of expertise in ISU billing to optimize financial processes.
Leveraged over 10 years of expertise in data extraction and procurement management to optimize operational efficiency.
Oversaw large-scale data extraction processes for supplier profile information and transaction history.
Oversaw management of duplicate records and executed consolidation processes.
Oversaw management of supplier profiles to ensure accurate and up-to-date information.
Facilitated consolidation of supplier parent/child relationships through strategic recommendations and execution of actions.
Oversaw implementation and adherence to approved data management and retention procedures.
Configured billing master data and established rates for budget billing and unbilled revenue management.
Executed regulatory compliance initiatives and new rate case implementations, translating requirements into SAP configuration adjustments and system rate modifications.
Developed and validated rate change documentation, ensuring compliance with regulatory standards.
Assisted business leaders with compliance, legal, and quality matters related to regulatory inquiries and actions. Supported preparation and responses for internal and government audits. Reviewed audit findings and collaborated on addressing cited deficiencies. Aided in monitoring the implementation of corrective action plans.
Oversaw workflow coordination with business systems manager to ensure consistent availability of features in backlog.
Oversaw roadmap progress reporting for executive leadership and business stakeholders.
Led ServiceNow Scrum teams to drive efficient and effective platform development.
Oversaw product roadmap alignment with team, managing expectations throughout ServiceNow platform development lifecycle and module rationalization.
Managed ServiceNow platform operations and supported compliance with enterprise standards and business processes. Assisted in identifying technical risks and contributed to the development of mitigation strategies.
Engineered innovative technical solutions to enhance platform strategy and optimize SaaS integrations.
Oversaw product design and deployment, delivering expert guidance on configuration and setup of ServiceNow solutions environment.
Facilitated daily standup meetings to discuss project progress and address challenges. Supported team members in retrospectives to evaluate task performance. Acted as primary contact for resolving ServiceNow issues and problems.
Executed project planning and resource allocation to identify risk mitigation strategies and ensure production readiness.
Oversaw daily engagement while coaching and mentoring scrum team to enhance velocity and report key performance indicators.
Facilitated cross-departmental resource coordination to translate business objectives into actionable functional requirements and change management processes across multiple projects.
Oversaw testing of solutions to align with business requirements and enhance collaboration with third-party vendor teams.
Oversaw design, construction, testing, and delivery of cloud platform solutions utilizing vendor technologies.
Collaborated with clients to identify and resolve business challenges through technology and data-driven strategies in ServiceNow platform development.
Assisted teams in implementing agile methodologies and managing workflows for ServiceNow service catalog. Supported the execution of portal implementations and configuration management database (CMDB) processes. Collaborated with team members to enhance project delivery efficiency.
Oversaw ITSM and ITIL concepts and frameworks, delivering expertise to facilitate successful ITSM and ITIL implementations.
Assisted teams in managing ServiceNow PPM processes and agile methodologies. Supported executive leadership in developing business stakeholder reports. Collaborated with stakeholders to ensure effective communication of project updates.
Directed ServiceNow portal strategy, implementation, and platform administration, ensuring effective license lifecycle management.
Leveraged 15+ years of expertise in NetSuite planning and budgeting to design and implement automated finance applications.
Led implementation of HR systems analysis for SAP and Workday, ensuring seamless integration and functionality.
Assisted in developing budgets and providing strategic forecasting. Supported technical and functional administration of HR systems, including design, development, testing, implementation, maintenance, reporting, and training. Collaborated with internal and external stakeholders on HR system usage, functionality, data requirements, and process improvement. Helped troubleshoot and resolve HR system issues.
Delivered comprehensive HR system support, encompassing design, development, testing, maintenance, reporting, and integration.
Generated ad hoc reports to fulfill data requests from internal clients.
Established standardized reporting frameworks to fulfill business requirements.
Spearheaded risk management initiatives, enhancing process improvement controls and optimizing credit risk and liquidity strategies.
Oversaw data accuracy within HR systems, identifying data discrepancies and understanding system integrations with other business platforms.
Analyzed quarterly release notes and disseminated system updates to stakeholders.
Validated system functionality post-update through comprehensive testing protocols.
Oversaw compliance with data management procedures while facilitating communication among HR, IT, and management teams to identify issues and implement solutions.
Facilitated HR system training sessions to enhance end-user proficiency and support business objectives.
Constructed comprehensive financial models and strategic business plans.
Evaluated historical and current financial performance, focusing on P&L and cash flow metrics.
Assisted in analyzing financial statements to support cost and revenue assessments. Conducted basic finance reporting, including P&L, gross margin, and profitability analysis. Provided insights to enhance financial understanding.
Evaluated financial performance through comprehensive comparison of actual results against plans and forecasts.
Conducted comprehensive cost analysis and formulated policy recommendations to enhance financial performance.
Executed comprehensive financial analysis utilizing data for multi-entity organization.
Spearheaded implementation and management of NetSuite ERP application, ensuring optimal functionality across O2C, P2P, and R2R workflows.
Assisted in gathering requirements for projects. Supported writing of functional designs. Aided in process design, configuration, testing, and training activities.
Spearheaded implementation of NetSuite ERP with cross-functional teams.
Leveraged 15+ years of expertise in Power BI and Tableau to conduct comprehensive data analysis for business and financial compliance requirements.
Developed comprehensive understanding of assigned business processes, functions, roles, and rules to enhance operational efficiency.
Facilitated collaboration with IT teams to elicit requirements and define acceptance criteria for product development.
Assisted in creating user stories to meet team requirements. Addressed inconsistencies and resolved issues to align user expectations with product delivery.
Evaluated deliverables to ensure alignment with user story acceptance criteria, validating product compliance with business objectives.
Managed coordination of business IT and provider resources to ensure timely delivery of high-quality, cost-efficient projects.
Assisted in executing IT delivery tasks and activities to support project objectives. Helped manage key project management processes and artifacts for effective project delivery.
Directed agile team in implementing and executing agile methodologies.
Orchestrated key agile events, including daily scrums, sprint planning, sprint demos, and retrospective meetings.
Assisted product owner in organizing and prioritizing product backlog. Addressed and resolved escalated support issues.
Orchestrated upgrades and replacements to maintain support for hardware and software components.
Implemented IT processes to guarantee stable operations and adherence to service level agreements.
Facilitated daily coordination of activities among team members.
Guided and mentored team members to enhance skills and performance.
Assisted in coordinating release planning and off-cycle efforts. Helped resolve or escalate risks and issues. Supported resource planning and time tracking processes.
Optimized design and implementation of technical solutions by balancing speed to market, product quality, and cost efficiency.
Engineered technical solutions that effectively address evolving technology and future business needs.
Facilitated solution execution within a dynamic agile environment, demonstrating strong knowledge of project delivery concepts and processes.
Navigated financial services lease and loan application processes across multiple international locations.
Demonstrated strong written and verbal communication skills to effectively engage with management across all levels.
Leveraged 15+ years of experience to design, develop, debug, and document Oracle XML OFSAA suites.
Demonstrated expertise in finance and accounting principles.
Transformed comprehensive business requirements and architectural deliverables into precise design specifications.
Engineered and implemented application configurations to enhance system functionality.
Leveraged over 12 years of expertise in Workday HCM to optimize human capital management processes.
Led configuration and support for payroll and time systems, leveraging 12+ years of expertise in Workday/SAP.
Executed configuration of Workday HRIS over 12 years, focusing on compensation and recruiting modules.
Leveraged 12+ years of experience in workday ecosystems to optimize business functions and end-to-end processes.
Executed workday configuration and administration, ensuring seamless payroll processing and integration.
Managed external vendor integrations to streamline operational processes.
Facilitated collaboration among business units to enhance Workday/SAP payroll and time processing efficiencies.
Leveraged advanced knowledge and expertise in Workday reports to optimize payroll and time reporting management processes.
Spearheaded change management initiatives and project lifecycle processes over 15 years.
Leveraged 15+ years of PeopleSoft HCM experience to lead HR projects encompassing benefits administration, FAS accounting, GL, AP/AR billing, CRM, and system design.
Conducted comprehensive research and analysis of documents to identify stakeholder needs.
Assisted in creating documentation for projects and supported end user training initiatives. Provided knowledge transfer and training materials to enhance user understanding.
Evaluated end business processes and delivered PeopleSoft implementation recommendations to enhance operational efficiency.
Executed qualified savings plan implementation and streamlined supporting processes.
Oversaw third-party integrations and validated interface processes for plan data conversion.
Collaborated with developers to drive functional design objectives for retirement savings plans.
Assisted teams in managing military mortgage projects within IT group. Supported project planning and execution to meet deadlines. Collaborated with stakeholders to address project requirements.
Assisted in identifying and mitigating risks within operations. Supported fraud project initiatives by collaborating with IT teams. Contributed to the remediation of risk issues through detailed analysis.
Oversaw HR business management and process implementation.
Assisted with HR recruitment processes to identify suitable candidates. Supported employee data management to maintain accurate records. Aided in payroll processing and post-payroll activities. Provided assistance in compensation, benefits, performance management, and taxation matters.
Designed and implemented quality analytics metrics to enhance performance evaluation.
Leveraged 15+ years of expertise in SAP SD revenue recognition, chargeback, rebate, and complex pricing to deliver functional and technical consulting services.
Engineered configuration and design solutions in SAP Billing Revenue Innovation Management (BRIM), Hybris Billing, Convergent Charging (CC), Convergent Invoicing (CI), FICA, and SOM.
Converted business requirements into comprehensive SAP BRIM functional specifications.
Engineered and documented comprehensive processes and system requirements for Brim solutions.
Delivered functional expertise and strategic guidance on BRIM modules and their integration with other SAP modules.
Engineered and executed tailored enhancements and interfaces in SAP BRIM utilizing ABAP and various SAP development tools.
Engineered and executed integration flows between S4 on Cloud, S4 on Premise, and B2B systems for SaaS cloud applications.
Configured AIF for efficient interface processing and integration with SAP eDocument solution.
Oversaw integration and implementation of multiple platforms and systems, including SAP, ISU, Oracle, Workday, and legacy ERPs.
Oversaw business workflow integration and data migration utilizing WebMethods and WebLogic Zone.
Assisted in managing SQL databases to support business workflows. Helped implement SAP solutions for improved operational efficiency. Supported mediation processes and product routing within designated zones.
Oversaw Kronos administration for over 15 years, ensuring optimal system performance and user support.
Assisted in supervising staff responsible for designing, analyzing, programming, maintaining, debugging, and modifying computer information systems in client/server and web environments. Supported the evaluation of staff work products, task assignments, and priority setting. Participated in staff meetings to facilitate communication and collaboration. Helped manage the release of information technology services and modifications to support timely software releases.
Facilitated communication between functional areas to support service and product delivery. Assisted in identifying necessary modifications for application performance management and system enhancements. Analyzed business objectives to recommend system improvements. Evaluated feasibility, costs, and time requirements for system compatibility. Supported the initiation, prioritization, and approval of IT tasks. Documented application performance management progress on the support scrum board.
Coordinated software release development and monitored performance to identify necessary adjustments for improved service delivery. Assisted senior IT management and customers by providing updates on APM development status, issues, and concerns. Compiled reports and summaries for stakeholder review.
Assisted in researching IT best practices to support staff in designing, analyzing, programming, maintaining, debugging, and modifying computer information systems in client/server and web environments. Helped evaluate staff work products, assign tasks, and set priorities during staff meetings. Supported the release management of IT services and modifications to facilitate timely software releases. Collaborated with various functional areas to enhance service/product delivery. Made recommendations for application performance management and system modifications. Evaluated business objectives for system enhancements and assessed feasibility, cost, time, and compatibility with existing systems. Managed IT task initiation, prioritization, and approval processes. Documented application support progress through the scrum board. Coordinated development efforts and measured software release performance to identify necessary changes for optimal service delivery.
Leveraged 20+ years of SAP expertise in revenue accounting and reporting, specializing in design configuration and RAR integration with FI, SD, and/or BRIM.
Leveraged 7+ years of experience in systematics, plentysion, and fulfillment to enhance SaaS platform delivery.
Assisted in understanding order-to-cash processes and integration of SD/FICO modules. Supported BRIM processes and compliance with IFRS 16. Aided in the revenue recognition process and COPA analysis.
Led solution design and configuration of business processes within RAR SD and FI/CO modules.
Assisted teams in delivering projects by coordinating efforts across departments. Supported the development of detailed designs that adhered to industry standards. Collaborated with stakeholders to ensure alignment with best practices.
Assisted in developing clear verbal and written communication skills for business and functional requirements. Supported management-level presentations and proposals to enhance understanding. Collaborated with teams to ensure effective communication of project goals.
Executed procurement strategies and implemented processes utilizing RFP, RFI, and RFQ methodologies.
Leveraged expertise in S/4 HANA to optimize business processes and enhance system performance.
Led development and submission of Request for Proposals (RFPs) to secure new business opportunities.
Directed project planning, forecasting, and tracking initiatives to ensure successful execution.
Facilitated workday support by researching and resolving HCM issues while recommending alternative solutions to enhance business operations.
Leveraged expertise in Workday configuration to drive successful implementation of new functionalities and processes.
Defined and executed design and implementation requirements for Workday HCM solution.
Delivered subject matter expertise to inform critical business process decisions.
Optimized configuration, troubleshooting, and administration of all Workday HCM processes.
Designed and implemented custom calculated fields for enhanced reporting accuracy.
Developed configuration documentation and conducted testing for new Workday functionality based on specified requirements.
Assisted in managing customer portfolios by providing support and guidance. Helped maintain client relationships through regular communication and follow-ups. Contributed to the organization of customer data for improved accessibility.
Enhanced and upgraded customer websites to streamline workflow processes.
Optimized maintenance and billing systems to enhance functionality and user experience across contact center operations.
Leveraged ServiceNow expertise to manage resources and enhance product and service quality.
Led large-scale SAP implementation projects, ensuring alignment with organizational goals.
Oversaw allocation of resources for over 50 projects, ensuring efficient use and timely completion.
Demonstrated expertise in waterfall and agile software development life cycles (SDLC) within z/OS environments.
Assisted in managing digital programs and implementations using Salesforce. Supported data integration efforts to enhance project outcomes. Contributed to the management of schedule, scope, quality, budget, and risks.
Collaborated with business users, developers, and external clients to elicit and document comprehensive business and functional requirements.
Executed analytical methodologies aligned with project objectives to ensure timely and budget-compliant outcomes.
Assessed project requests by defining requirements and estimating testing efforts.
Facilitated design work sessions and conducted technical specification reviews.
Assisted in creating and updating test plans, test cases, and test data. Supported system testing to help deliver defect-free application releases.
Documented and tracked application defects to support quality assurance efforts. Assisted in coordinating user acceptance testing with the user community. Facilitated post-implementation testing to gather user feedback.
Assisted in managing and coordinating complex projects and resources. Supported project cost management and resource allocation. Facilitated meetings and assignments to meet project requirements and strategic plans.
Assisted in developing application documents to capture business requirements. Supported business process analysis and mapping efforts. Recommended business priorities and provided guidance on options, risks, and costs.
Assisted in gathering business requirements for new and modified application functions. Supported quality center activities for setting up and tracking test scripts. Aided in creating detailed test plans and test script scenarios. Helped manage release scope and coordinate change requests. Followed company legal and regulatory standards for specific assignments.
Spearheaded development and maintenance of team processes, procedures, and templates to enhance release quality.
Engineered complex reporting solutions utilizing Access and SQL Server for data analysis.
Executed data extraction and analysis of trends from large databases using SQL and Business Objects.
Streamlined access and Excel processes for enhanced reporting and data processing efficiency.
Executed statistical analysis to inform budget preparation and enhance reporting tools.
Assisted in analyzing complex loans and accounts for remediation using various platforms. Accessed Excel, SQL, and business objects to support data management. Conducted web and database research for account information.
Executed remediation and analysis of loan systems, addressing issues such as missing payments, retro subsidies, and modifications.
Assisted IT team with database programming tasks. Supported reporting efforts by calculating formulas and making adjustments to spreadsheets and systems.
Executed quality assurance processes and reconciled loan account balances and transactions with external reports and financial records.
Assisted in managing projects by providing essential training support. Supported budgeting and forecasting efforts to ensure financial accuracy. Conducted ad-hoc research and performed variance analysis to identify discrepancies.
Assisted in analyzing financial data to support decision-making. Created reports for modeling analysis, budgeting, and cash flow projections. Supported management in achieving profit objectives. Prepared financial reports, including balance sheets and profit and loss statements. Reviewed and verified project requirements and status reports.
Assisted in conducting business and functional reviews. Supported preparation and delivery of presentations. Participated in testing applications by creating manual test scripts and writing test cases.
Directed project teams in executing large-scale business initiatives.
Leveraged extensive experience with waterfall and agile methodologies to enhance project delivery.
Assisted in managing relationships with third-party suppliers and contractors. Conducted analysis of financial data to support decision-making. Developed reports for modeling analysis, budgeting, and cash flow projections. Provided guidance to management on profit objectives. Prepared financial reports, including balance sheets and profit and loss statements.
Executed job search strategies to identify and pursue relevant employment opportunities.
Granted authorization to work in the US for any employer.

Summary

Overview

Work History

Senior PM/BA

Operations/Service Manager/Part Time

Director of Accounting Services

Education

Masters - Finance

M.B.A. - Business Administration

Skills

Certification

Timeline

Senior PM/BA

Operations/Service Manager/Part Time

Director of Accounting Services

Masters - Finance

M.B.A. - Business Administration

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