Christina Ferdinand
Davenport,IA
Summary
I have been a Certified Medical Assistant since 2019. I am looking for a great office to work for. Somewhere that makes you happy to come to work every day even with the bad days. I am a fast learner and self sufficient. I am very reliable. I love to learn new things every day!
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certified Medical Assistant (CMA)
Genesis Family Medical center
Davenport, IA
07.2025 - Current
- Roomed patients in clinical setting and performed vital signs assessments. Answered phone calls, scheduled appointments, and processed payments. Managed medication prior authorizations, referrals, and processed prescriptions for patients. I also do blood draws and urinalysis. Addressed patient inquiries to ensure excellent customer service and support.. Demonstrated reliability by consistently meeting work schedules. and a team player. I am a quick learner and very self sufficient. Pursued ongoing learning opportunities to enhance skills. new things everyday.
- Provided patient care and support during medical examinations and procedures.
- Collected and documented patient medical histories and vital signs accurately.
- Assisted physicians with diagnostic tests and minor surgical procedures effectively.
Certified Medical Assistant
Waterford Family Practice
10.2019 - 07.2025
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Coordinated patient scheduling to optimize appointment flow and reduce wait times
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions and post-treatment care to enhance understanding and adherence to treatment plans
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Facilitated referrals to specialists and diagnostic facilities based on physician recommendations to ensure comprehensive patient care
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for patients with chronic conditions
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Ensured compliance with infection control standards through proper handling of biohazardous materials
- Administered vaccinations according to immunization schedules while maintaining accurate records
- Demonstrated proficiency in administering injections, intravenous therapy, and wound care procedures
- Collaborated with laboratory staff to ensure timely processing of specimens for accurate test results
- Assisted physicians during physical examinations by preparing equipment and supplies needed
Administrative Assistant
Yes! Communities
10.2015 - 10.2019
- Strong organizational and multitasking abilities.
- Excellent communication (written and verbal).
- Professionalism and discretion (for handling confidential info).
- Professionalism and discretion (for handling confidential information).
- Proficiency with office software (spreadsheets, presentations, databases).
- Answered phones at front desk and greeted visitors with a friendly demeanor.
- Scheduling appointments and maintaining calendars
- Collected incoming mail and distributed it to appropriate departments daily.
- Prepared communications such as memos, emails, invoices, and reports to support organizational operations and documentation
- Creating and maintaining electronic and physical filing systems
- Performing data entry and analysis
- Managing travel arrangements
- Processing expense reports
- Ordered office supplies and ensured inventory levels were maintained for smooth operations.
- Assisting with event planning and coordination
- Managing accounts and performing basic bookkeeping
Sales Manager
Slummerland furniture
Clinton, IA
12.2010 - 10.2015
- Greeted customers upon entry and offered personalized assistance. Assessed customer needs to recommend suitable products. Answering questions about products and services. Educated customers on current sales, promotions, and policies.
- Led sales team to enhance product knowledge and customer engagement.
- Developed training programs for new sales staff to improve performance.
- Collaborated with marketing to create promotional campaigns for furniture collections.
Education
nursing (Some college) -
Eastern Iowa Community Colleges
Bettendorf, IAHigh school diploma or GED -
Skills
- HIPAA
- Subcutaneous (SubQ) medication administration
- Electronic health records (EHR) management
- Medical scheduling
- ICD-10
- EMR/EHR
- Time management
- Administrative assistant
- Medical office experience
- Administrative experience
- Patient assessment
- Geriatrics
- Managing patient records
- CPT coding
- Customer service
- Physiology Knowledge
- Patient rooming
- Clerical experience
- Working with adult populations
- Allied health management
- Specimen collection
- Medical terminology
- Medical equipment sterilization
- Triage
- EKG
- Medication Administration
- Phone triage
- Vital Signs
- Intake
- Patient service
- Intramuscular (IM) medication administration
- Laboratory Experience
- Cerner
- Venipuncture
- Experience Administering Injections
- EMR systems
- Pharmacology
- Phlebotomy
- Patient Care
- Medical assisting experience
- Medical administrative support
- Computer skills
- Medical office management
- Insurance prior authorization
- Medical procedure assistance
- Computer literacy
- Insurance Verification
- Medical procedure preparation
- ICD coding
- Anatomy Knowledge
Personal Information
Driving License: Driver's License
Certification
CCMA Certification, CPR Certification, BLS Certification, Certified Medical Assistant October 2020 to October 2026, First Aid Certification, AED Certification, Driver's License
Timeline
Certified Medical Assistant (CMA)
Genesis Family Medical center
07.2025 - Current
Certified Medical Assistant
Waterford Family Practice
10.2019 - 07.2025
Administrative Assistant
Yes! Communities
10.2015 - 10.2019
Sales Manager
Slummerland furniture
12.2010 - 10.2015
nursing (Some college) -
Eastern Iowa Community Colleges