Christina Fereno
Brookfield
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Fryd Properties
Miami Beach
09.2020 - 01.2025
- Assist in managing the day-to-day operations commercial units, ensuring high levels of tenant satisfaction and property upkeep.
- Coordinate maintenance requests and work orders, collaborating with vendors to ensure timely repairs and cost-effective solutions.
- Support the leasing process, including handling move-ins/move-outs, lease renewals, and tenant inquiries.
- Manage rent collection and late payment follow-ups, maintaining accurate financial records.
- Assist in preparing and managing the property’s budget and financial reports.
- Ensure the property complies with all local and federal regulations, including safety codes and tenant rights.
- Collaborate with senior property management to implement strategies for tenant retention and improved services.
- Served as the main point of contact for tenants, handling inquiries, complaints, and feedback in a timely and professional manner.
- Acted as a liaison between tenants and property management, ensuring clear communication regarding policies, maintenance, and property events.
- Managed tenant relations by organizing community events, workshops, and feedback programs to enhance tenant engagement and satisfaction.
- Resolved conflicts and mediated disputes between tenants, providing solutions that adhered to property policies and maintained a harmonious community environment.
- Communicated and enforced property rules and regulations, ensuring tenant understanding and compliance.
- Assisted in onboarding new tenants, providing move-in packets, property tours, and introductory information.
Teacher
Bright Horizons Childcare
Providence
03.2017 - 08.2020
- Assist in managing the day-to-day operations commercial units, ensuring high levels of tenant satisfaction and property upkeep.
- Coordinate maintenance requests and work orders, collaborating with vendors to ensure timely repairs and cost-effective solutions.
- Support the leasing process, including handling move-ins/move-outs, lease renewals, and tenant inquiries.
- Manage rent collection and late payment follow-ups, maintaining accurate financial records.
- Assist in preparing and managing the property’s budget and financial reports.
- Ensure the property complies with all local and federal regulations, including safety codes and tenant rights.
- Collaborate with senior property management to implement strategies for tenant retention and improved services.
- Served as the main point of contact for tenants, handling inquiries, complaints, and feedback in a timely and professional manner.
- Acted as a liaison between tenants and property management, ensuring clear communication regarding policies, maintenance, and property events.
- Managed tenant relations by organizing community events, workshops, and feedback programs to enhance tenant engagement and satisfaction.
- Resolved conflicts and mediated disputes between tenants, providing solutions that adhered to property policies and maintained a harmonious community environment.
- Communicated and enforced property rules and regulations, ensuring tenant understanding and compliance.
- Assisted in onboarding new tenants, providing move-in packets, property tours, and introductory information.
Case Manager
East Bay Community Action Program
Barrington
09.2015 - 02.2016
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
Skills
- Strong communication skills
- Property tours and inspections
- Relationship building and rapport
- Policy enforcement
- Records management
- Property maintenance
- Maintenance management
- Problem-solving
- Administrative support
- Staff management
Certification
Facility Management Professional (FMP) issued by IFMA
Timeline
Assistant Property Manager
Fryd Properties
09.2020 - 01.2025
Teacher
Bright Horizons Childcare
03.2017 - 08.2020
Case Manager
East Bay Community Action Program
09.2015 - 02.2016
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