Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
BusinessAnalyst
CHRISTINA FERRAN

CHRISTINA FERRAN

HOLLY SPRINGS,NC

Summary

Dynamic Account Manager with a diverse microbiology and sales background offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

21
21
years of professional experience

Work History

Account Manager

BioMerieux
11.2015 - 02.2023
  • Achieved Revenue Goals for Equipment, Reagents and Service
  • Achieved MBO goals (ComplianceWire, trainings, CRM reporting and usage, profitability focus and expense control) for FY
  • Maintained and established revenue growth from the current Food customer base and prospected for new opportunities through sales and marketing activities, networking opportunities, and utilizing industry references within territory (MD, DE, VA, WV, NC, SC)
  • Stayed apprised of industry microbiology trends and the competitive landscape, and leverage product portfolio to promote growth in the territory
  • Demonstrated aptitude of the entire product portfolio to drive sales and become an industry liaison for microbiology technologies
  • Maintained an accurate pipeline through the daily use of Salesforce CRM360 on PC and mobile devices
  • Established territory development plans, performance guidelines and expectations for 45, 90, day intervals
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Microbiologist

TIC Gums
01.2012 - 11.2015
  • Provided microbiological expertise, method development, troubleshooting, and analysis, including leading the environmental monitoring pathogen-free facilities program across all manufacturing locations
  • Operated and maintained a safe, accident-free laboratory environment
  • Trained employees on good laboratory practices
  • Responsible for microbiological risk-identification and reduction through method development, product analysis and product/process and methodology improvements
  • Developed and lead best in class environmental monitoring and pathogen-free-facilities initiative
  • Designed improved Food Safety Program and served as the Food Safety Manager
  • Provided microbiological expertise and performed studies for diverse teams inside and outside the company
  • Applied expertise to existing processes and process improvements, problem solving/complaint resolution and new market opportunities
  • Planned, designed, and implemented a $500+K microbiology laboratory using lean processes
  • In-housed microbiological analyses and microbiological cycle-time reduction providing cost reduction and improved response time
  • Analyzed, negotiated and implemented customer and industry microbiological specifications
  • Responsible for the daily operation of the microbiological laboratory including, but not limited to, sample testing, calibration, result accuracy/proficiency testing, supplies, budgeting and equipment
  • Ensured constant readiness for and successful completion of internal, client, and 3rd party audits, including supporting systems, managing and leading audit visits, and follow-up activities
  • Directly supervised positions: Microbiology Lab Technicians
  • Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Supervisory responsibilities include, but are not limited to, interviewing, hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
  • Used own initiative and exercised independent judgment.
  • Interpreted research findings and summarized data into reports.
  • Kept accurate databases of specimens collected and stored in repository.

Laboratory Specialist

Ortho Clinical Diagnostics
08.2010 - 12.2011
  • Provided product support and technical expertise to existing and potential customers, other members of Ortho Clinical Diagnostics (OCD), service partners and the wider diagnostic community, in accordance with the Business Plan
  • Worked with local and regional colleagues to achieve company goals
  • Promoted OCD products in the marketplace
  • Readily identified and communicated business opportunities to sales
  • Provided proactive sales assistance by conducting product demonstrations, presentations, evaluations and technical expertise consistent with account strategies
  • Coordinated and participated in local and regional User Group Meetings and industry conferences
  • Involved in developing and delivering OCD product related poster/presentations at scientific conferences
  • Worked to ensure maximum menu utilization occurs on all OCD platforms at customer sites
  • Used sales tools to reinforce the value of OCD products to existing and prospective customers
  • Complied with all Commercial Excellence processes
  • Managed territory to ensure customer satisfaction and future business by regular contact with key lab personnel
  • Responsible for ensuring optimum operation of all OCD products in customer laboratories by closely working with Equipment Support Specialists, service partners and other relevant OCD personnel
  • Ensured all territory technical matters are logged into the Complaint Handling System and all complaints are closed out in agreed timeframes
  • Maintained individual operating expenses within the given budgets and company guidelines
  • Provide relevant reports to manager as required
  • Ensured all company provided "tools" are maintained in original working condition and kept secure at all times
  • Participated actively in optimizing customer ordering and usage patterns to achieve business objectives
  • Fostered a good working relationship with service partners and OCD Equipment Support Specialists
  • Assisted Sales to ensure Service Contracts are issued and renewed
  • Work closely with the account managers in the establishment and implementation of account strategies
  • Carried out research on assay and test numbers at relevant accounts
  • Conducted laboratory assessments or work-flow analysis with Account Manager on prospective and existing accounts
  • Actively communicated competitor/customer activity to Sales and Marketing
  • Shared all relevant information with OCD personnel where appropriate
  • Actively participated in external publications and meetings
  • Identified customer training needs and costs with the account managers and implemented in accordance with account strategies
  • Coordinated and conducted customer training in consultation with Account and Sales Manager
  • Participate in the design and delivery of relevant OCD product training to OCD personnel and service partners
  • Organized with account manager and equipment support specialist to facilitate efficient install/commissioning of all OCD systems and products
  • Work closely with local logistics and Account Manager to ensure accurate processing of customer orders
  • Maintained and developed relevant technical knowledge and expertise pertinent to responsibilities
  • Maintained contact with relevant professional community
  • Maintained and developed clinical biochemistry, immunodiagnostic and immuno haematology knowledge and current issues by reading educational articles, professional journals, abstracts, attending conferences etc.
  • Provided technical guidance and training to laboratory staff.

Lead Medical Technologist, Microbiology

University Physicians Inc
08.2009 - 08.2010
  • Responsible for receiving and processing of all microbiology specimens
  • Performed daily performance reviews and monthly review of quality control
  • Responsible for all daily activities of a microbiology lab, including reading of Gram stains, processing of ova and parasite specimens, mycology, and reading of cultures from all sources (i.e., urine, respiratory, wound, body fluids, bloods, stool, etc.)
  • Performed bacterial antibiotic susceptibilities by Kirby-Bauer method
  • Responsible for all routine maintenance of microbiology lab instrumentation
  • Performed and managed microbiology work under FDA Good Laboratory Practice (GLP) for a Medical Countermeasures Against Radiological Threats (MCART) research grant, on non-human primates stool and necropsy specimens
  • Review and reporting of all MCART results and reports to research team and FDA
  • Worked in Chemistry section of laboratory on the Immulite and Vitros instruments for routine chemistries and hormone levels
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Performed serology tests including RPRs, Mono Tests, RF tests, and urine and serum pregnancy tests.

Medical Technologist

Maryland Primary Care Physicians
09.2009 - 07.2010
  • Performed all core laboratory testing on specimens, from the eleven Maryland Primary Care Physicians sites, including Chemistry, Hematology, Urinalysis, Serology, and throat cultures
  • Performed laboratory testing of clinical samples using Siemens Vista 1500, Diasorin Liaison, Immulite, Sysmex, and Clinitek
  • Maintained required laboratory supplies inventory, and verified viability of supplies prior to use
  • Analyzed laboratory findings to check accuracy of results.
  • Trained and oriented new medical technologists to perform and interpret tests.
  • Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology, and blood group, assessing compatibility for transfusion purposes.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Prepared reports to document laboratory results and findings.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.

Technical Service Specialist

Becton Dickinson
07.2007 - 07.2008
  • Provided high-level technical advice, consultation, and troubleshooting for the various BD businesses
  • Maintained meticulous documentation and current BD product-line information
  • Ensure continuous and accurate flow of communication between customers and Field Sales
  • Served as representative of Tehnical Services to Quality, Marketing, and Research & Development
  • Delivered prompt and thorough responses to inquiries from domestic and international customers, Field Sales Representatives and in-house associates via telephone and written communication
  • Coordinated with Quality Control, Quality Assurance, Research & Development and Field personnel to assure timely follow-up and resolution of all technical inquiries and customer grievances
  • Coordinated new product trainings for work with Sales & Marketing
  • Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
  • Maintained 98% customer satisfaction level for assigned tickets.
  • Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Maintained authoritative knowledge through continued education and ongoing training.

Teaching Laboratory Technologist

University of Maryland, Baltimore
08.2005 - 07.2007
  • Developed and prepared student labs for Pathogenic and Clinical Microbiology, Immunology, Cellular and Molecular Biology, and Laboratory Techniques courses
  • Prepared of microbiologic media and laboratory reagents
  • Assisted in the teaching of Clinical Microbiology lectures and laboratories
  • Prepared reagents and solutions following standard laboratory formulas and procedures
  • Developed quizzes and exams for the Clinical Microbiology course.

Medical Technologist, Micro/Immuno

St. Agnes Hospital
10.2001 - 10.2006
  • Received, processed, and interpreted results of patient specimens
  • Processed and interpreted results of viral cultures (i.e., chlamydia, herpes), acid fast bacilli cultures, bacterial cultures of all specimen types (i.e., urines, stools, fluids, wounds, respiratories, blood, etc), fungal and yeast cultures, hepatitis and HIV testing, and DNA probe testing for GC and chlamydia
  • Performed bacterial identification and susceptibility testing using the Microscan
  • Performed general serology test performance for mononucleosis, meningitis, syphilis, cryptococcal antigen, etc.
  • Analyzed laboratory findings to check accuracy of results.
  • Followed laboratory protocols for specimen processing, analysis, and results reporting.
  • Trained and oriented new medical technologists to perform and interpret tests.
  • Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
  • Participated in evaluation of new laboratory techniques, products and instruments.
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Prepared tissue for microscopic examination by pathologists.

Education

Bachelor of Science - Medical and Research Technology

University of Maryland, Baltimore
Baltimore, MD
05.2004

Associate of Science - Medical Laboratory Technology

Villa Julie College
Stevenson, MD
05.2002

High School Diploma -

North County High School
Ferndale, MD
05.2000

Skills

  • Proficient in MS Outlook, Word, PowerPoint, Excel Novice experience with MS Access
  • Experienced in Salesforce CRM360
  • Account Management
  • Excellent Communication Skills
  • Product and Service Sales
  • Sales Forecasting
  • Prospecting and Cold Calling
  • Business Development
  • Territory Sales Experience
  • Time Management
  • Clinical and Industrial Microbiology Expertise
  • Clinical and Industrial Laboratory Expertise
  • Expense Control
  • New Account Creation
  • Sales Solutions
  • Strategic Planning
  • Cross-Functional Collaboration
  • Researching Sales Leads
  • Customer Relationship Management
  • Supporting International Sales Teams
  • Promote Products
  • CRM Software
  • Revenue Growth
  • Business Development and Planning
  • Upselling

Additional Information

  • Joshua Smith*, bioMerieux Associate Dir, Sales

(e) joshua.smith@biomerieux.com

(c) 704.876.0229

  • Heath LaFevers*, bioMerieux Market Access Mgr

(e)heath.lafevers@biomereiux.com

(c) 919.530.0046

  • Ian Sklar*, ILC Dover VP, Quality & Regulatory

(e)sklarian@ilcdover.com

  • Erin Wenke*, bioMerieux Sr. Account Manager

(e)erin.wenke@biomerieux.com

(c) 770.715.3722

  • Andrea Ferrell, Becton Dickinson Sr Manager, R&D

(c)410.286.8334



(*) indicates professional reference

Work Availability

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Quote

“The greatest mistake you can make is to be continually fearing that you’ll make one.”
Elbert Hubbard

Timeline

Account Manager

BioMerieux
11.2015 - 02.2023

Microbiologist

TIC Gums
01.2012 - 11.2015

Laboratory Specialist

Ortho Clinical Diagnostics
08.2010 - 12.2011

Medical Technologist

Maryland Primary Care Physicians
09.2009 - 07.2010

Lead Medical Technologist, Microbiology

University Physicians Inc
08.2009 - 08.2010

Technical Service Specialist

Becton Dickinson
07.2007 - 07.2008

Teaching Laboratory Technologist

University of Maryland, Baltimore
08.2005 - 07.2007

Medical Technologist, Micro/Immuno

St. Agnes Hospital
10.2001 - 10.2006

Bachelor of Science - Medical and Research Technology

University of Maryland, Baltimore

Associate of Science - Medical Laboratory Technology

Villa Julie College

High School Diploma -

North County High School

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CHRISTINA FERRAN