CHRISTINA FERRELL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Technician
Zen Educate
Canterbury Court, 1-3 Brixton Rd, London
10.2025 - Current
- Collaborated with multidisciplinary teams to develop and refine treatment strategies.
- Trained new staff on applied behavior analysis techniques and client management protocols.
- Implemented personalized behavior intervention plans to enhance student learning outcomes.
- Conducted ongoing assessments to monitor student progress and adapt interventions as needed.
- Analyzed data from behavioral incidents to identify trends and inform strategic improvements in programs.
Administrative Assistant
Behavioral Frontiers
9065 Haven Ave Suite 100, Rancho Cucamonga, CA
05.2025 - 08.2026
- Coordinated scheduling and calendar management for multiple executives, ensuring efficient time allocation.
- Developed and maintained filing systems, improving document retrieval efficiency by streamlining processes.
- Implemented office procedures that increased operational efficiency and reduced administrative errors.
- Trained new staff on administrative protocols, fostering a collaborative work environment and knowledge sharing.
- Oversaw inventory management of office supplies, ensuring adequate stock levels while minimizing waste.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Process Assistant
Amazon
11.2019 - 11.2024
- Streamlined process documentation to enhance team understanding and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Trained new team members on standard operating procedures, ensuring compliance with safety protocols.
Order Entry Specialist
The Lab-Materials Testing
01.2023 - 01.2024
- Review orders for completeness, pricing accuracy, and product availability.
- Maintain detailed and organized records for reporting and auditing purposes.
Case Management
Vercy Tax
01.2023 - 01.2024
- Conduct follow-ups to evaluate outcomes and ensure continuity of care.
- Develop personalized tax resolution plans based on client circumstances and IRS guidelines.
Behavioral Assistant Technician
Colton Joint Unified
01.2017 - 01.2023
- Work one-on-one with clients, often children with autism or other developmental disorders.
- Assist with grading, recordkeeping, and preparing instructional materials.
Education
Bachelor of Arts - Sociology & Gerontology
California State University of San Bernardino
5500 University Parkway, San Bernardino CA 9240707.2021
Associate Degree - General Science
Chaffey Community College
5885 Haven Ave, Rancho Cucamonga, CA 9173701.2018
Skills
- Applied behavior analysis
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Cash handling
- Cleaning and sanitizing
- Problem-solving
- Case assessment
- Tax advisory services
Certification
- Basic Life Support Certification
- Gerontology Certificate
- CPR Certified
Timeline
Behavior Technician
Zen Educate
10.2025 - Current
Administrative Assistant
Behavioral Frontiers
05.2025 - 08.2026
Order Entry Specialist
The Lab-Materials Testing
01.2023 - 01.2024
Case Management
Vercy Tax
01.2023 - 01.2024
Process Assistant
Amazon
11.2019 - 11.2024
Behavioral Assistant Technician
Colton Joint Unified
01.2017 - 01.2023
Bachelor of Arts - Sociology & Gerontology
California State University of San Bernardino
Associate Degree - General Science
Chaffey Community College