Christina Ferson-Henninger

Manual Fill Station:

• Trained in the filling of manual prescription. Used the Nexia application to manually fill prescriptions. The fill RX button is selected which brings up a listing of batches to be filled listed by fill times. A batch group is selected to be filled. By selecting the fill RX button, the computer will display which drug and its location is to be used to fill the prescription. After locating the drug and the quantity needed, the stock bottle is scanned to ensure the proper product has been selected. If the correct product is achieved a patient label will be printed. After adhering the label to a vial bottle, the label is scanned turning on the Eyecon scale. The Eyecon is used to weigh out the correct number of pills required to fill the prescription. Once the desired quantity is weighed on the scale, and all excess pills are returned to the stock bottle, the pills are added to the patients vial bottle. Overhead view photographs of the pills are taken as well as a frontal view of the prescription label showing the patients name and prescription number for pharmacist verification purposes. A cap is then added and heated to provide a safety seal. All remaining prescriptions for the patient in the batch are filled and bagged together for packing pick up.

TCA Replenishment:

• Trained in the replenishment of the HD, 0.5-2L, and XL TCA canisters. Following the canister priority filling list from the top to the bottom (high priority to low priority), a canister is retrieved from the assigned location. The canister is placed onto the docking station which prompts the computer screen to display the drug required for filling and its location, and number of stock bottles need to fill the canister. After retrieving the correct drug and quantity, the stock bottles are scanned one at a time dumping the drug into the clear plastic bin. Any cotton pieces and desiccants are removed from the pills. After verifying that no foreign objects are located in the clear bin, the pills are transferred to the canister. The camera is initialized by acknowledging that the canister has been filled with the correct quantity of pills. A photograph is taken for pharmacist verification purposes. The photograph is approved if visually acceptable. The canister is then sealed with a zip tie and scanned into an out window location from which it will be picked up by a cart runner for placement onto the Pods.

Controlled Substance Room:

• Have been selected for training in the Controlled Substance Room as a back-up technician.

Overall qualities:

• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Maintained a clean and safe work environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
• Counted and labeled prescriptions with correct item and quantity.

• Provided meal preparation, medication dispensing, and personal care assistance when needed
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing and personal grooming when needed
• Contacted his medical doctors with questions and maintained appointment schedule with in home care nurses and therapist
• Responded to emergency situations in a timely manner.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
• Provided assistance to the restroom to support bladder and bowel relief requirements.
• Provided safe mobility support to help patients move around personal and public spaces.
• Monitored overall health and well-being and noted significant changes.

• Tasked with the overall supervision of the store and pharmacy operations.
• Acted as a liaison between the Corporate and District level information and the store staff, to ensure the promoting of new objectives and policies and procedures.
• Used key performance indicators (KPI) to improve customer service, sales growth and asset protection for both the pharmacy and front end of the store.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Created action plans and provided training itineraries for employees to improve any metrics that needed improvement.
• Worked with the Pharmacy Manager and Assistant Store Manager to ensure all Corporate initiatives were being implemented fully, KPI goals were being met, and all standard policy and procedures were being followed by staff.
• Created daily and weekly notes/work assignments for store leadership and staff to ensure the store was properly maintained, fully stocked, merchandised properly, inventory levels were correct, and proper customer service was being delivered.
• Responsible for directing the Pharmacy Manager and Assistant Store Manager to hire, train and develop new hires, provide feedback and issue discipline when needed or termination.
• Worked with Human Resources to follow proper Leave of Absences and termination policies.
• Performed all duties assigned to store leadership when needed.

• Responsible for the store's open and closing procedures to include setting up register tills, daily cash pick ups, surprise cash handling audits, nightly register pulls and completion of end of day reports with bank deposits and researched cash discrepancies.
• Provided customer service to customers on the sales floor, photo lab and pharmacy to ensure satisfaction and resolve any complaints.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Assisted pharmacy staff in the stocking of drugs, filling prescriptions, and checking out patients.
• Checked in vendor merchandise to ensure accuracy of invoice and that proper items were being delivered and maintained.
• Processed invoices checking for proper signature and store stamps before mailing out.
• Performed reconciliation of Auto Ledgers.
• Left store staff with daily work lists in the absence of the Store Manager.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Created weekly work schedules for employees of the front of the store in alignment of the payroll budget.
• Processed payroll biweekly.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Worked to control inventory levels with proper department maintenance and merchandising, ordering of merchandise, stocking of warehouse orders and loss prevention awareness.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Team leader for two store remodel projects in the district in 2013.