Summary
Overview
Work History
Skills
Timeline
BusinessAnalyst

Christina Fields

Raeford,NC

Summary

A seasoned Office Manager with a proven track record at Jason's Home Improvements, I excel in customer relationship management and meticulous attention to detail. Leveraging skills in account reconciliation and fostering a positive work environment, I've significantly enhanced team productivity and customer satisfaction. My approach has always been to innovate and streamline operations for peak efficiency. Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.

Overview

21
21
years of professional experience

Work History

Office Manager

Jason's Home Improvements
01.2010 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Assistant

Foodlion Grocery Store
01.2004 - 03.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Skills

  • Customer service
  • Time management
  • Organizing
  • Excel spreadsheets
  • File maintenance
  • Appointment scheduling
  • Professional and mature
  • Scheduling appointments
  • Front office management
  • Scheduling
  • Valid Driver's license
  • Bookkeeping
  • Invoice processing
  • Calendar management
  • Supply restocking
  • Meticulous attention to detail
  • Payment processing
  • Customer relationship management (CRM)
  • Social media and promotions
  • Event planning
  • Event preparation
  • Account reconciliation
  • Credit and collections

Timeline

Office Manager

Jason's Home Improvements
01.2010 - Current

Office Assistant

Foodlion Grocery Store
01.2004 - 03.2009

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Christina Fields