CHRISTINA FIGUEROA-GALVAN

Responsible of TCA personal property to ensure maximum accountability and control of personal property held until items are returned to the detainee or their designee.

• Store and control property until returned or disposed of after allotted time has lapsed.
• Preparing local records management and assisting with producing various fleet reports.
• Responsible for day-to-day management operations of personal property of persons in USBP custody.
• Ensure content accuracy and integrity in accordance with SOP.
• Accountable for safeguarding documents in e3 Detention Module, utilizing CBP form I-77, Baggage Check Claim number and when necessary, itemize items on fa 6051R form.
• Inventory all personal property in storage in accordance with CBP Physical Security Handbook (CBP HB 1 400-02C).
• Improved resource allocation by developing and maintaining comprehensive mission support database.
• Supported decision-making processes at all levels by producing accurate, timely reports on mission progress.
• Developed and implemented strategies to streamline office operations.
• Developed innovative solutions to address mission challenges, fostering culture of continuous improvement.

• Conduct interviews with public to obtain, clarify, and verify information about initial and continuing eligibility.
• Resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments.
• Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.
• Preparing reports detailing results of investigations into claims of disability.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Followed up with customers on unresolved issues.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

• Administrative, logistical, managed and controlled fleet vehicles for CBP Tucson Sector Prosecution Unit in support of Southwest Border Mission (Yr. 2022)
• Lead and assisted in inventory of local property; assuring accuracy and 100% complete inventory accountability
• Developed reports and spreadsheets
• Providing technical assistance as needed by chain of command
• Verified that contractors perform technical requirements of contract in accordance with contract terms, conditions and specifications
• Verifying accuracy and completion of task
• Performed inspections necessary in connection with contract requirements and verify that contractor has corrected all deficiencies.
• Performed acceptance for Government of services performed under this contract.
• Used data analytics and lessons learned to identify significant trends of contracts in foreign countries to avoid overpayment and safety of troops.
• Monitored contractor's performance, notified contractor of deficiencies observed during surveillance and direct appropriate action to effect correction.
• Compiled, reviewed, evaluated and maintained data from contracts, purchase orders, requisitions and other documents in order to asses supply needs to ensure allocations and expenditures are projected
• Developed and managed standard operating procedures (SOP) to assure everyone in unit follows same set of instructions that lends itself to standardized procedure without loss of effectiveness.
• Assisted Commanders prior to exercises with establishing training objectives, participate in mission command seminars, assist with development of after-action review and provided feedback on significant observations and trends.
• Provided expert knowledge in integrating Training and Doctrine Command (TRADOC), Army and Department of Defense (DoD) policies, and programs, with extensive background, in addition, experience in developing adaptive leaders.
• Collected training of warfighting functions including mission command, movement and maneuver, fires, sustainment, protection and intelligence
• Prepared personnel status reports to conduct briefings to verifying accuracy and completeness of training
• Gathered training requirements for deploying units and presented spreadsheets and power point presentation to 5th Armor Command Commander for validation to move out to their respective combatant command (COCOM)
• Trained and managed up to 15 soldiers and achieved significant improvements in them understanding and productivity
• Provided support on wide range of concepts, rules, regulations and lessons learned practices in contributing to chain of command decisions
• Hold secondary military occupational specialties; 74D Chemical, Biological, Radiological and Nuclear Specialist, OOG Observer, Controller/ Trainer, Additional Skill Identifier 3C Operational Contract Support.

• Acquired supplies and services to meet needs of agencies or activities.
• Solicited quotes, rather than proposals, orally or through written requests for quotations.
• Small purchases when firm offer is required or when technical factors, rather than price, are primary consideration.
• Used unilateral instruments to establish contracts, i.e., purchase orders, calls against blanket purchase agreements, and credit card purchases.
• Also used bilateral purchase orders to make purchases within small purchase dollar limitations.
• Issued delivery orders (that may exceed small purchase threshold) against established contracts or with certain Government sources of supply.
• Ensured timely delivery of materials through effective planning and coordination with suppliers.

• Purchased variety of commercial supplies and equipment using competitive market and sole source procedures, e.g., Federal Supply Schedules, Government-Wide Acquisition Contracts, Indefinite Delivery/Indefinite Quantity contracts, and Blanket Purchase Agreements.
• Identifies sources from established lists, history files, and catalogs, etc.
• Determined whether to order from mandatory source or whether to whether solicit vendors on open market.
• Facilitated accelerated deliveries, price breaks for items ordered, and reduction in service charges.
• Requested price lists to ensure government is accorded 'best customer' status.
• Awarded orders primarily based on comparing price and delivery terms.
• May determine and make awards through review and comparison of different terms.
• Ensured that small businesses are awarded fair proportion of government contracts by setting aside certain government purchases exclusively for small businesses.
• Maintained location area purchase card program.
• Monitors purchases and reconciles credit card billing statements.
• Established user IDs and passwords, ensures proper card usage, and conducts random account reviews.
• Utilized variety of automated systems to enter, update, revise, sort, and calculate data; monitor purchase requests; process receipts; and monitor active and delinquent invoices.
• Identified and resolved supply chain issues to mitigate delays and production disruptions.

• Managing and controlling fleet vehicles and two organizational (tactical) vehicle and one GSA vehicle and GSA credit cards for maintain and submit reports to 88th RSC DOL Transportation.
• Managing area property program to include acquisition, receiving, transferring, reutilization, repairing, disposal, and retiring of various types of property.
• Performing on-going mentoring, training, and guidance to peers, colleagues, employees and supervisors; assisting with developing and recommending solutions to range of logistical operations and technical issues to evaluate and improve services and processes.
• Aided in all aspects of administrative office duties and number of tasks in key management service areas to include organizational analysis support, analyzing budget, personnel support, mail support, and training. Prepared travel orders/vouchers, correspondence, memoranda, and form letters and reviewed information and reconciled conflicting data. Serving as point of contact for emerging trends affecting operations.
• Received, stored, and issued hand tools, machine tools, and equipment, such as measuring devices.
• Mandated paperwork to support all government credit card purchases to evaluate expenditures and invoices to ensure allocation are being used accordingly
• Identified and tracked sensitive items, parts and equipment to insure delivery
• Submitted monthly credit cards reports to supervisor, received over $750.00 in credits or rebates with effective government credit card management
• Received, stored, identified and issued tools, parts and equipment used by shop personnel and other property IAW established rules and regulations; accountability, disposal, excess management, security, and related automated and manual record keeping; processing lost, stolen or destroyed property and equipment properly; document preparation; convert shop terms to standard nomenclature; post changes to maintenance and supply publications; determines storage plan based on factors including available space, frequency of issue and use, to ensure compliance with safety, property, and security regulations and to maximize life expectancy and availability
• Performed maintenance and calibration of tools, parts, and equipment, maintained accountability of shop equipment and inventories valued at over $600,000.00; inventory stock by physically counting items on hand and entering on inventory counting slips; replenish stock.
• Utilized computer and software, currently using FLMS Maintenance Module. Ordered and processed over $121,000.00 in parts using U.S. Army Reserve Fleet Management System (FLMS)

• Used financial accounting and database systems to perform inventory and financial management functions.
• Sorting all official and personal mail, logistics support sailors manage money order and stamp inventories, and maintain financial and inventory reports.
• Ordered, stock and issue clothing and general supplies, keep databases and correspondence files and manage Navy post offices.
• To included sorting and distributing post and packages and routing and directing transportation of mail.
• Preformed counter operations similar to those at United States Postal Service offices, such as selling stamps, handling money orders, preparing claims, tracers, and inquiries and preparing and maintaining postal records and reports.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Gained strong leadership skills by managing projects from start to finish.