Christina Fisher
CHANDLER,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Grievance Analyst
Aetna, A CVS Health Company
11.2021 - 03.2024
- Strived for metrics to be in accordance of company needs
- Kept a low case return rate, Less then 12%
- Maintain accountability for resolving each case within established internal timeframes, closing 20-30 cases per week consistently
- Draft letters to members clearly and concisely
- Update the internal system, documenting the activity of case file review with clarity and accuracy
Fraud and Risk Analyst
PayPal Inc,
12.2020 - 11.2021
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
- Protected sensitive customer information by maintaining strict confidentiality yduring investigations and adhering to all applicable privacy regulations
Collections Agent
PayPal Inc,
04.2018 - 12.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Collections Agent
GM Financial
03.2016 - 04.2018
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2026
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Data Research and Validation
- Root Cause Analysis
- Workflow Analysis
- Compliance Analysis
Additional Information
Arizona Notary Public
Timeline
Grievance Analyst
Aetna, A CVS Health Company
11.2021 - 03.2024
Fraud and Risk Analyst
PayPal Inc,
12.2020 - 11.2021
Collections Agent
PayPal Inc,
04.2018 - 12.2020
Collections Agent
GM Financial
03.2016 - 04.2018
High School Diploma -
Maricopa Community Colleges - Chandler-Gilbert Community College
Similar Profiles
CHRISTINE DOLSCHRISTINE DOLS
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
Paul VelezPaul Velez
Care Management Associate (Full Time 40hrs/wk) at Aetna, a CVS Health CompanyCare Management Associate (Full Time 40hrs/wk) at Aetna, a CVS Health Company
Denise TorresDenise Torres
Case Manager Associate at Aetna, a CVS Health CompanyCase Manager Associate at Aetna, a CVS Health Company