Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Fitch

Marathon,FL

Summary

Talented professional with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable, and on time.

Overview

25
25
years of professional experience

Work History

Resort Head Housekeeper

Sun Outdoors Marathon
Marathon, FL
05.2022 - 07.2024
  • Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
  • Inspected and monitored housekeeping standards to ensure high quality of service.
  • Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
  • Maintained up-to-date records of supplies, equipment, and cleaning materials.
  • Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
  • Provided guidance to team members to ensure proper completion of assigned tasks.
  • Implemented cost savings initiatives within the department while maintaining high levels of cleanliness.
  • Established procedures for handling lost and found items as well as guest security issues.
  • Developed and implemented training programs for new and existing staff members.
  • Performed daily inspections of guest rooms to identify maintenance needs.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with safety regulations in the workplace.
  • Scheduled preventative maintenance for all housekeeping equipment.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Used standard personal protective equipment to minimize chemical splashing incidents.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Organized supplies for use based on expected customer needs.
  • Verified each completed room against standard plans to maintain consistency.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Practiced safe work habits and wore protective safety equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Restaurant Owner

Grandstand Pizza Shop
Grove City, OH
01.2009 - 01.2022
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Coordinated catering services when requested by customers .
  • Established standards for quality control, customer service, health and safety regulations.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Created promotions and special events to attract customers and boost sales.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Ensured compliance with local health codes and safety regulations.
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.

Owner

C&c Cleaning Services
Columbus, OH
02.1999 - 01.2009
  • Residential cleaning and Landscape services.
  • Oversaw budgeting and financial management.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Developed strategic plans to increase profitability and efficiency.
  • Ensured compliance with local, state, and federal regulations.
  • Identified new opportunities for growth, expansion, and diversification.
  • Managed daily operations of business, including hiring and training staff.

Education

High School Diploma -

Westfall High School
Williamsport, OH
06-1997

Skills

  • Work Inspection
  • Maintenance Coordination
  • Payroll understanding
  • Health and safety compliance
  • Mopping and buffing floors
  • Window Cleaning
  • Washing windows
  • Polishing surfaces
  • Safe cleaning with chemicals
  • Maintenance Scheduling
  • Task Delegation
  • Employee evaluations
  • Staff Management
  • Chemical Handling
  • Guest Relations
  • Cleaning and sanitation
  • Sanitation Standards
  • Quality Assurance
  • Training and mentoring
  • Vacuuming and sweeping
  • Cleaning practices
  • Supply Inventory Management

Timeline

Resort Head Housekeeper

Sun Outdoors Marathon
05.2022 - 07.2024

Restaurant Owner

Grandstand Pizza Shop
01.2009 - 01.2022

Owner

C&c Cleaning Services
02.1999 - 01.2009

High School Diploma -

Westfall High School

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Christina Fitch