Christina Flack

• Strives to provide excellent customer service to all clients.
• Multi-tasking and able to switch gears quickly.
• Knowledge of multiple programs (SNAP, TANF, MHABD)

• Checked accuracy and completeness of benefits applications and documents.
• Reviewed applications for eligibility to ensure compliance with established regulations.
• Processed applications and supporting documentation for various benefit programs.
• Responded to inquiries from clients regarding benefits, program requirements, and other related topics.
• Verified accuracy of applicant information against required documents.
• Entered data into automated systems to track application status and process payments.
• Listens to understand the clients' concerns.
• Effective problem solving in a timely manner.
• Practice confidentiality in all aspects of the job.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Provides needed resources to clients

• Monitored classrooms, ensuring that all students were safe and adhering to school rules.
• Collaborated with other staff members to ensure a positive learning environment for students.
• Supervised lunchroom duties, playground activities, field trips and after-school programs.
• Adapted lesson plans to meet the individual needs of each student.
• Developed creative activities to engage students in learning opportunities.
• Maintained accurate records of student attendance, grades and behavior reports.
• Organized educational games or projects that reinforce concepts taught in class.
• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Provided classroom instruction outlined in teacher's lesson plans.
• Provided notes and reports on school day activities to primary teacher.
• Educated students in various subjects to provide seamless transition during absence of head teacher.
• Engaged students in discussions to promote interest and drive learning.

• Provided direct and indirect patient care under to supervision of a Registered Nurse consistent with the established guidelines of practice, the Goals of Mercy Health Systems, the Philosophy of the Sisters of Mercy.
• Performs clerical and billing functions for the department, including answering phones, transmitting messages to the appropriate individuals, processing new and changed orders and acting as a liaison between other departments.
• Enters and updates information into the hospital computer system(s).
• Routinely interacts with patient families, medical staff, ancillary staff and persons outside of Mercy Health Systems and other hospitals.
• Performed housekeeping duties as needed.
• Performs duties and responsibilities in a manner consistent with the mission, values and Mercy Service Standards.

• Provided emotional support to family members of hospitalized or critical newborn babies

• Greeted patients and visitors in a friendly, professional manner.
• Assisted with placing patient meals per dietary orders.
• Quality check and deliver patient meal trays. Notify nursing staff prior to delivering the meal tray, if necessary.
• Entered and updated information into the hospital computer system(s).
• Performed housekeeping duties as needed.
• Performs duties and responsibilities in a manner consistent with the mission, values and Mercy Service Standards
  

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Sorted and processed incoming mail by sorting into post office boxes, general delivery, and military unit boxes.
• Provided assistance to customers in completing necessary forms for mailing parcels and letters
• Maintained accurate records of received cash payments and checks for purchase transaction.
• Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
• Answered customer inquiries regarding services provided by the Post Office.
• Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
• Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
• Assisted in maintaining cleanliness of work area throughout shift.
• Operated point-of-sale system to process money orders accurately and quickly.
• Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
• Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
• Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
• Help customers fill out change of address forms and reports for lost or stolen mail.
• Processed payments and handled cash using point of sale (POS) computer system.
• Operated mail processing equipment and manually sorted mail.
• Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
• Weighed parcels, calculating costs based on type, total weight and final destination.
• Handled undeliverable mail in accordance with established procedures.
• Obtained receipts for registered and certain insured mail.
• Managed and maintained a 1000 box post office for the United States Air Force, Navy and Marines. Set up postal boxes for troops on temporary duty to the base per United States Postal Regulations. Delivered mail to the Navy ships when they docked. Delivered and dispatched mail to the Air Mail Terminal in Panama.
• Sold stamps, tracking services and insurance to customers.
• Opened and closed mail receptacles per military order
• Weighed packages for shipping and applied appropriate postage stamps or labels.