Christina Fleischman
Lawrenceburg,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience within the Finance and Restaurant Industry. Motivated to maintain customer satisfaction and contribute to company success. History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over twenty years dedicated to food service.
Overview
28
28
years of professional experience
Work History
Food and Beverage Supervisor
Penn National Gaming/Hollywood Casino
Lawrenceburg, IN
08.2023 - Current
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Established procedures for ordering alcoholic beverages that complied with state liquor laws.
- Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary.
- Improved presentation and sales approaches to increase revenue.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server
Ocharley's
Harrison, OH
05.2011 - Current
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
- Calculated charges, issued table checks and collected payments from customers
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server Trainer
Buffalo's Southwest Cafe
Greendale, IN
07.2003 - 02.2011
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
Inbound Customer Service Representative
Fifth Third Bank
Cincinnati, OH
08.1998 - 02.2001
- Monitored queues and email inboxes to respond to consumers via multiple media formats
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Implemented basic troubleshooting and support techniques to enable speedy resolution of collection and bankruptcy issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented conversations with customers to track requests, problems and solutions.
Deputy Clerk Newport District Court
Ocharley'sThomas J. Calme, Commonwealth of KY District Clerk
Newport, KY
08.1996 - 07.1998
- Supported the Juvenile department by compiling paperwork and recorded confidential court proceedings
- Utilized confidential court records to compile data gathered from various sources
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to customers and other court personnel when face-to-face or through phone conversations
- Handled all delegated tasks, including maintaining court records and assigning attorneys to represent Juvenile defendants in criminal and dependency/abuse/neglect cases
- Maintained communication with attorneys, District/Circuit Court Judges, and other court personnel on a daily basis.
Education
High School Diploma -
Dayton High School
Dayton, KY05-1996
Some College (No Degree) - RTV/Communications/Sales/Marketing
Northern Kentucky University
Skills
- Point of Sale (POS) system operations
- Effective customer upselling
- Liquor, wine and food service
- Conflict and dispute resolution
- Service prioritization
- Effective sales techniques
- Relationship management
- Food safety understanding
- Check payment processing
- Ordering Supplies
- Cost Control
- Staff Leadership
- Inventory Management
- Staff Supervision
Timeline
Food and Beverage Supervisor
Penn National Gaming/Hollywood Casino
08.2023 - Current
Server
Ocharley's
05.2011 - Current
Server Trainer
Buffalo's Southwest Cafe
07.2003 - 02.2011
Inbound Customer Service Representative
Fifth Third Bank
08.1998 - 02.2001
Deputy Clerk Newport District Court
Ocharley'sThomas J. Calme, Commonwealth of KY District Clerk
08.1996 - 07.1998
High School Diploma -
Dayton High School
Some College (No Degree) - RTV/Communications/Sales/Marketing
Northern Kentucky University
Similar Profiles
Shawn SelfShawn Self
Poker Host at Penn National Gaming, Hollywood Casino ToledoPoker Host at Penn National Gaming, Hollywood Casino Toledo
Kelly TorgusonKelly Torguson
Purchasing Specialist at Penn National Gaming, Hollywood Casino Gulf CoastPurchasing Specialist at Penn National Gaming, Hollywood Casino Gulf Coast
Nicole LibellNicole Libell
Slot Attendant at Hollywood Casino at Penn National Race CourseSlot Attendant at Hollywood Casino at Penn National Race Course