Christina Flores
Las Vegas,NV
Summary
Seeking an opportunity as a customer service representative with the thrive to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Self motivated with exceptional communication skills.
Overview
5
5
years of professional experience
Work History
Bartender, Server, Host
Applebee’s
Las Vegas , Nevada
05.2022 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Medical Assistant
Mohave Dermatology
Las Vegas, Nevada
09.2019 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Data Entry
Education
Certificate - Medical Assisting
Bryman College
Bothell, WA10-2004
Skills
- Outgoing and friendly
- Self-motivated
- Hard-worker and reliable
- Excellent customer service
Timeline
Bartender, Server, Host
Applebee’s
05.2022 - Current
Medical Assistant
Mohave Dermatology
09.2019 - Current
Certificate - Medical Assisting
Bryman College