Christina Flores
San Francisco,CA
Summary
Driven Lead Sales Manager with proven success in leadership roles and extensive knowledge of retail sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
23
23
years of professional experience
Work History
Store Director
Pandora
10.2022 - Current
- Exceeds company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducts regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborates with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protects store from loss or theft by setting and enforcing clear security policies.
- Leads a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Sales Lead
Pandora
08.2018 - 10.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Trained, coached and mentored new sales associates for maximum performance.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Assistant Store Manager
Pandora
01.2017 - 01.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Bed Bath & Beyond
05.2001 - 02.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implement, maintain, and review payroll processes to ensure timely and accurate processing of payroll for 40 employees.
- Develop and maintain a schedule, 3 weeks out, to ensure proper coverage for maximum building performance.
Education
High School Diploma -
Arlington High School
Lagrangeville, NYSkills
- Visual Design
- POS Transactions
- Suggestive Selling
- Team Contribution
- Operational Standards
- Organizing and Prioritizing
- Overseeing Teams
- Proper Staffing
- Advising and Coaching
- Guest Relations
Timeline
Store Director
Pandora
10.2022 - Current
Sales Lead
Pandora
08.2018 - 10.2022
Assistant Store Manager
Pandora
01.2017 - 01.2018
Operations Manager
Bed Bath & Beyond
05.2001 - 02.2016
High School Diploma -
Arlington High School
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