Christina Flores
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Diligent data entry agent with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Remote
Cigna Health
11.2022 - Current
- Complete coverage reviews for medical providers office requests via fax and phone thoroughly to obtain prior authorizations.
- Maintain company productivity requirements promptly within fax queues by submitting authorizations.
- Create and maintain spreadsheets detailing medical procedures, insurance denials and approvals.
- Input all patient information and clinical data into systems accurately to determine approval of requests.
- Enhanced efficiency in processing prior authorization requests by streamlining processes for quality assurance.
Pharmacy Support Representative - Remote
CVS Specialty Pharmacy
08.2021 - 11.2022
- Facilitated timely prescription refills through efficient communication with prescribers, minimizing delays in patient care.
- Assisted with the implementation of a new pharmacy software system, optimizing workflow processes and reducing prescription processing time.
- Kept detailed records of interactions to maintain accurate service history.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
Administrative Support Specialist - Remote
Joy Ride Motors
03.2021 - 08.2021
- Managed incoming and outgoing correspondence, maintaining confidentiality and timely responses.
- Create and manage data spreadsheets incorporating vehicles, contractors and company information.
- Maintain weekly contact with company contractors for assistance navigating company benefits.
- Reduced errors in invoicing through meticulous record-keeping and attention to detail.
Receptionist/Administrative Support
San Joaquin Valley Veterans, WestCare
01.2017 - 03.2019
- Maintained professional environment, greeting clients and visitors promptly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Adaptable
- Self-Directed
- Eager to Learn
- Time Management
- Effective Multitasking
- Data management
- Document preparation
- Quality assurance
Additional Information
- Customer Service Award 2018 WestCare California
Timeline
Customer Service Representative - Remote
Cigna Health
11.2022 - Current
Pharmacy Support Representative - Remote
CVS Specialty Pharmacy
08.2021 - 11.2022
Administrative Support Specialist - Remote
Joy Ride Motors
03.2021 - 08.2021
Receptionist/Administrative Support
San Joaquin Valley Veterans, WestCare
01.2017 - 03.2019
Similar Profiles
Yvonne VasquezYvonne Vasquez
Senior Claims Specialist at Cigna HealthSenior Claims Specialist at Cigna Health
Vanessa GutierrezVanessa Gutierrez
Contract Representative at Cigna HealthContract Representative at Cigna Health
Simone SimmonsSimone Simmons
Health Aide Assistant at Cigna HealthHealth Aide Assistant at Cigna Health
Ujjwal TuladharUjjwal Tuladhar
Salesforce Administrator at Cigna HealthSalesforce Administrator at Cigna Health
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill