Christina Fontenot

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Prepared and prioritized calendars and correspondence.
• Directed customer communication to appropriate department personnel.
• Composed correspondence, reports and meeting notes.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Handled incoming calls and directed callers to appropriate department or employee.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Responded to customer issues to provide immediate resolution and improve retention.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

Help special education teacher provide for physical and instructional needs of students with disabilities in special education setting. Assist in implementation of classroom programs, including self-help, behavior management, and instruction programs. Work under general supervision of principal and immediate direction of certified teacher.

• Provided individual students with personalized educational, behavioral and emotional support.
• Provided classroom support throughout planned instruction and individual lessons.
• Prepared visual aids, equipment and classroom displays.
• Completed documentation on student behaviors, interventions and results.
• Complied with instructor developed IEPs and made informed recommendations for adjustments.