Summary
Overview
Work History
Education
Skills
Timeline
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Christina Foreman

Greenville,SC

Summary

People-oriented Team Leader skilled in monitoring performance, delegating work, and motivating members. Experienced in managing daily direction and team communication. Proven ability to maximize team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking Quality Control Inspector offering 3 years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.

Overview

15
15
years of professional experience

Work History

Team Leader

Panera Bread
Greenville, SC
10.2022 - 07.2024
  • Empowered team members to prioritize customer satisfaction and loyalty, resulting in improved retention and growth.
  • Assigned projects and distributed tasks based on team members' areas of expertise.
  • Maximized group productivity by assigning daily tasks to team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Identified needs of customers promptly and efficiently.
  • Ensured work areas were tidy, hazard-free, and well-maintained to enhance productivity.
  • Achieved promotion to leadership position for consistently demonstrating a strong work ethic and delivering exceptional customer service.

Customer Service/ Deli

Publix Grocery Store
Greenville, SC
06.2018 - 03.2022
  • Established efficient communication channels with customers to streamline delivery scheduling.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Promoted a high level of customer satisfaction by effectively resolving issues through friendly and knowledgeable service.
  • Handled problematic customer concerns with professionalism and a positive attitude, alleviating potential tensions.
  • Efficiently resolved stressful circumstances with a composed and professional demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Established solid customer rapport to facilitate recurring purchases.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Provided accurate slicing and weighing of deli items to meet customer requirements.
  • Documented and entered special orders for event catering and party trays.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Informed customers of deli specials to increase profits.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Assembled and served meals according to specific guest requirements.
  • Scrubbed and polished counters to remove debris and food.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Tailored orders to address customer allergies and gluten concerns.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Quality Assurance Inspector/Inspector in Quality Assurance and Quality Control

Trigo Group
Greer, SC
05.2016 - 05.2018
  • Identified and reported recurring problems to supervisors.
  • Designed and followed detailed inspection schedules.
  • Sorted finished products into piles depending on quality statuses.
  • Evaluated materials, parts, and products for adherence to quality control requirements and production specifications.
  • Diligently recorded nonconformities and proposed efficient resolution methods.
  • Ensured adherence to safety protocols, resulting in reduced equipment damage and injuries.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and conducted continuous inspections.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Searched for defects or deviations in products and materials, promptly removing or disposing of non-conforming items.
  • Applied root cause analysis techniques to pinpoint failure triggers and implement preventative actions for eliminating repeat failures.
  • Recommended improvement measures to production process to meet quality control standards.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Inspected products and processing procedures to assess safety for consumption and compliance with government mandates.
  • Marked materials with grade or acceptance status.

Packer

Ultra Packaging
Greer, SC
02.2013 - 01.2016
  • Efficiently packed customer orders, carefully selecting items from stock to ensure accuracy.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Maintained quality control in the packaging process by carefully inspecting packing slips and other necessary paperwork.
  • Trained new employees regarding warehouse procedures and standards.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Contributed to line efficiency by assisting with changeovers and returning raw material to stock.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Managed equipment counts and updated information in warehouse databases.
  • Verified labels for appropriate order numbers and item specifications.
  • Weighed or counted items for distribution to conform to company standards.
  • Arranged items on pallets according to size and weight.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Utilized a hand truck to stage and load pallets onto fork trucks.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Documented details of products, packaging, and orders on various forms.
  • Sealed containers or materials using glues, fasteners and tape.
  • Obtained, moved and sorted products and materials.

Patient Care Coordinator

Samaritan Bed and Bath
Greenville, SC
08.2009 - 01.2013
  • Scheduled evaluations and procedures for patients.
  • Worked closely with nurses to ensure advocacy for specific patient requirements and insurance benefits.
  • Succesfully demonstrated flexibility in navigating shifts in patient care practice.
  • Maintained regulatory compliance while delivering professional patient service.
  • Identified potential problems and patient care trends.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Received and routed care team messages and documents to appropriate staff.
  • Assisted in the coordination and organization of tasks for patient care staff.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.

Education

Some College (No Degree) - Medical Office Management

Tri County Tech
Pendleton, SC

Skills

  • Client Service
  • Team Supervision
  • Overtime Management
  • Mentoring
  • Documentation And Reporting
  • Cash Handling
  • Quality Improvement
  • Flexible Schedule
  • Problem-Solving
  • Team Building
  • Safety
  • Visual inspections
  • Product Inspection
  • Production experience
  • Reporting and analysis
  • Quality Control
  • Safety Procedures
  • Safety Protocols

Timeline

Team Leader

Panera Bread
10.2022 - 07.2024

Customer Service/ Deli

Publix Grocery Store
06.2018 - 03.2022

Quality Assurance Inspector/Inspector in Quality Assurance and Quality Control

Trigo Group
05.2016 - 05.2018

Packer

Ultra Packaging
02.2013 - 01.2016

Patient Care Coordinator

Samaritan Bed and Bath
08.2009 - 01.2013

Some College (No Degree) - Medical Office Management

Tri County Tech

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Christina Foreman