Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Franca

Naugatuck,CT

Summary

Dynamic and reliable professional with a strong work ethic and excellent customer service skills, honed at ShopRite. Proven ability to enhance customer satisfaction through effective communication and efficient transaction processing. Experienced in inventory control and data entry, consistently contributing to team success and operational efficiency.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience

Work History

Front End Cashier

ShopRite
04.2025 - Current
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with inquiries and product selections.
  • Maintained cleanliness and organization of checkout area.
  • Operated point-of-sale systems for quick service delivery.
  • Managed cash register, ensuring accurate cash handling procedures.
  • Followed store policies to enhance customer satisfaction and safety.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms

Gatekeeper

Ridgefield Supply
12.2023 - 09.2024
  • Managed access control for facility, ensuring security protocols were consistently followed.
  • Monitored visitor logs to maintain accurate records of entries and exits.
  • Communicated effectively with visitors, providing directions and information as needed.
  • Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
  • Facilitated smooth traffic flow during peak hours through effective crowd control strategies and clear communication with guests.
  • Developed strong communication skills while engaging with diverse clientele on a daily basis.
  • Enhanced visitor experience by managing access and maintaining order at the entrance gate.
  • Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
  • Ensured compliance with relevant regulations, keeping up-to-date on changes and implementing necessary adjustments to gatekeeping procedures.
  • Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
  • Streamlined the guest check-in process to ensure quick and efficient service for visitors.
  • Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
  • Disbursed and recorded appropriate gate passes.
  • Communicated with site personnel by relaying information via radio calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Quality Control Inspector

Amphenol RF
03.2023 - 07.2023
  • Conducted routine inspections ensuring compliance with quality standards and specifications.
  • Analyzed product samples for defects, documenting findings in detailed reports.
  • Collaborated with production teams to resolve quality issues promptly and effectively.
  • Implemented corrective actions to enhance product quality and reduce rework rates.
  • Utilized inspection tools such as calipers and gauges to assess product integrity.
  • Maintained accurate records of inspections, facilitating traceability and accountability.
  • Trained new team members on quality control procedures and best practices.
  • Participated in continuous improvement initiatives to streamline quality processes.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Supported continuous improvement initiatives by providing insightful quality control data and analysis.
  • Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
  • Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
  • Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
  • Updated quality control records and reports.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Operated and maintained testing equipment.

Shipping and Receiving Lead

MZM Group Inc
06.2020 - 07.2021
  • Coordinated shipping and receiving operations, ensuring timely processing of inbound and outbound shipments.
  • Trained team members on best practices for inventory management and safety compliance.
  • Utilized warehouse management systems to track inventory levels and optimize stock placement.
  • Implemented procedures to enhance accuracy in order fulfillment and reduce shipment errors.
  • Conducted regular inspections of incoming goods to verify quality and compliance with specifications.
  • Oversaw loading and unloading activities, ensuring adherence to safety protocols and efficiency standards.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Reduced order processing time with effective communication between departments for seamless workflow.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Streamlined shipping and receiving processes by implementing an efficient inventory management system.
  • Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Coordinated cross-functional teams to effectively manage high-volume shipping periods, minimizing errors and delays.
  • Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Customer Service Representative

Interstate Waste Services
2018 - 2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined processes to enhance response times and improve the customer experience.
  • Mentored junior representatives on best practices for client interactions and issue resolution.
  • Analyzed feedback to identify trends and recommend service improvements to management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Dispatch help

Inventory Control Specialist

Schaeffler Group USA
04.2008 - 09.2016
  • Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
  • Conducted regular audits of stock levels, ensuring compliance with company policies.
  • Utilized inventory management software to track product movement and maintain optimal stock levels.
  • Collaborated with cross-functional teams to resolve inventory-related issues effectively.
  • Analyzed inventory data trends to inform purchasing decisions and minimize excess stock.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Audited and corrected discrepancies in inventory numbers.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
  • Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
  • Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
  • Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
  • Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
  • Assisted in reducing excess inventory through accurate forecasting, demand planning, and close collaboration with the sales team.
  • Performed data entry and completed proper paperwork.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Assembly Production Operator

Schaeffler Group USA
04.2008 - 09.2016
  • Operated assembly line machinery to ensure efficient production flow.
  • Conducted quality checks on finished products to maintain high standards.
  • Collaborated with team members to troubleshoot equipment issues swiftly.
  • Trained new operators on safety protocols and operational procedures.
  • Documented production data accurately for compliance and reporting purposes.
  • Participated in continuous improvement programs aimed at enhancing overall plant performance.
  • Collaborated with team members to meet production deadlines and ensure smooth workflow.
  • Supported cross-functional departments such as shipping/receiving or inventory control when needed to ensure timely completion of production orders.
  • Operated various assembly machines with precision, ensuring consistent product output and minimal errors.
  • Demonstrated versatility in assembling different products across multiple lines as needed, increasing overall team productivity levels.
  • Consistently met or exceeded daily production targets without compromising on quality standards.
  • Utilized lean manufacturing principles to minimize waste materials while maintaining high-quality output.
  • Worked closely with quality assurance teams to identify areas of concern and implement corrective actions when necessary.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Documented all in-process and out-of-process assembly activities.
  • Trained new assembly personnel on proper use of equipment.
  • Participated in projects requiring assembly of large and small components.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Maintained detailed records of production and assembly processes.
  • Laser marking
  • Clean room environment

CNC Machinist

Schaeffler Group USA
04.2008 - 09.2016
  • Operated CNC machinery to produce precision parts, ensuring adherence to specifications.
  • Conducted routine maintenance and troubleshooting on CNC equipment to minimize downtime.
  • Interpreted technical drawings and blueprints for accurate machining processes.
  • Implemented quality control measures to maintain high standards in production output.
  • Collaborated with engineering teams to optimize machining processes and improve efficiency.
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Properly loaded and unloaded materials in and out of machines.
  • Manually set up machinery, lathes, and grinders.
  • Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
  • Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
  • Increased efficiency by collaborating with team members to troubleshoot complex issues and share solutions across the department.
  • Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.
  • Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
  • Adapted quickly to changes in project specifications, adjusting programs or setups as needed for successful execution.
  • Enhanced productivity by implementing efficient CNC programming and machine operation techniques.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Performed accurate tool changes and offsets.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Optimized tool selection for specific jobs, resulting in reduced wear and longer tool life.
  • Increased production efficiency by closely studying blueprints for accurate machine programming.
  • Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
  • Supported continuous improvement initiatives by participating in Lean manufacturing efforts aimed at reducing waste within operations.
  • Streamlined workflow processes for faster job completion and increased customer satisfaction.
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Upheld quality standards during final product assembly, ensuring that all components fit together correctly with minimal errors or adjustments required.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Exceeded production goals consistently by focusing on effective time management strategies while maintaining a strong attention to detail.
  • Collaborated with engineering team to develop custom machining solutions for complex projects.
  • Inspected, repaired, and replaced system components.
  • Resolved complex machining issues by applying in-depth troubleshooting techniques.
  • Performed intricate machining operations, successfully meeting tight tolerance requirements.
  • Improved precision in manufactured parts by consistently calibrating and maintaining CNC machinery.
  • Programmed CNC machines for optimized performance, leading to reduction in production time.
  • Maintained clean and organized work environment, leading to more efficient workflow.
  • Used various precision measuring instruments to check workpiece accuracy.

Front End Customer Service Associate

Cumberland Farms
06.2006 - 04.2008
  • Managed cash register operations, ensuring accurate transactions and customer satisfaction.
  • Trained new staff on point-of-sale systems and customer service protocols.
  • Resolved customer inquiries and complaints promptly, enhancing overall experience.
  • Processed payments efficiently using various payment methods, including credit cards and mobile payments.
  • Maintained clean and organized work area to promote a welcoming environment for customers.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Monitored inventory levels at the register, reporting discrepancies to management as needed.
  • Implemented improvements in checkout procedures, resulting in increased efficiency during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Money 0rders
  • Lottery
  • Maintain coffee bar

Education

High School Diploma -

Naugatuck High School
Naugatuck, CT
06-2005

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Team player attitude
  • Reliability and punctuality
  • Communication
  • Filling
  • Data Entry
  • Leadership
  • Project Management
  • Inventory Control
  • Shipping & Receiving
  • Manufacturing expertise
  • SAP, Word, Excel, Microsoft Outlook, ERP, Powerpoint, Maps, Etc

Languages

Portuguese
Full Professional
Spanish
Professional Working

Timeline

Front End Cashier

ShopRite
04.2025 - Current

Gatekeeper

Ridgefield Supply
12.2023 - 09.2024

Quality Control Inspector

Amphenol RF
03.2023 - 07.2023

Shipping and Receiving Lead

MZM Group Inc
06.2020 - 07.2021

Inventory Control Specialist

Schaeffler Group USA
04.2008 - 09.2016

Assembly Production Operator

Schaeffler Group USA
04.2008 - 09.2016

CNC Machinist

Schaeffler Group USA
04.2008 - 09.2016

Front End Customer Service Associate

Cumberland Farms
06.2006 - 04.2008

Customer Service Representative

Interstate Waste Services
2018 - 2018

High School Diploma -

Naugatuck High School

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