CHRISTINA FRANK
Drexel Hill,PA
Summary
Dedicated and detail-oriented professional eager to reenter the workforce in an administrative role after a rewarding career pause focused on raising children. Over the past 19 years, valuable skills in organization, multitasking, and problem-solving have been developed while managing a fast-paced and dynamic household. Strong adaptability and resilience in challenging environments, combined with a commitment to excellence, position well for contributing positively to any team. Prepared to leverage enhanced capabilities and a fresh perspective to support organizational goals and drive success.
Overview
29
29
years of professional experience
Work History
Project Manager
Family Manager
03.2006 - Current
- Coordinated multi-functional family activities, ensuring alignment with overall household objectives.
- Developed and implemented efficient scheduling systems to optimize daily routines to meticulously maintain 5 multifaceted calendars
- Created Excel spreadsheets for inventories, planning, and to forecast future expenses for the year; maintain monthly/annual budgets, billing and payment tracking, continually analyze and update financial records.
- Maintain filing systems, and prepare documents for annual tax filings
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Mortgage Originator
State Financial Network
06.2001 - 03.2006
- Loan Origination June 2001 to March 2006
- Collaborated in the design, development, and execution of a new mortgage originations call center, acted as the lead originator overseeing multiple clients at a time from pre-qualification through closing processes, created and implemented the delivery of documents electronically
- Counseled current and prospective clients for the multiple Credit Union clients of SFN on the products and services available to them via telephone, created a FAQ booklet for homebuyers and moving checklists for easy reference
- Participated in the creation and execution of mortgage day events, and developed the ability to perform job responsibilities remotely for these events
- Assisted all departments of SFN when the need arose; underwriting streamlined refinances and A+ loans, creation and packaging of closing documents, and reviewed post-closing packages for missing documentation
Mortgage Servicing Specialist
State Financial Network
08.1999 - 06.2001
- Managed mortgage account inquiries, providing timely and accurate information to clients.
- Facilitated loan servicing processes, ensuring compliance with regulatory requirements.
- Streamlined workflow for processing mortgage payments, enhancing operational efficiency.
- Coordinated communication between borrowers and internal departments to resolve issues promptly.
- Post-closed mortgage files; reviewed package for missing documentation, proper fund disbursement, data entry into servicing software, assembled and filed new loan file
- Maintained Homeowner’s Insurance and Real Estate taxes for portfolio, reviewed updated policies for accurate coverage, followed up on cancellation notices, and assisted in annual escrow analysis
- Created payoff requests, processed mortgage loan payoff checks, prepared and submitted loan and lien satisfactions and assignment records
Teller
Franklin Mint Federal Credit Union
05.1997 - 08.1999
- Acted as a Member Service Representative in their absence, assisted with Members’ finances, and resolved customers’ complaints and problems, in addition to regular duties as a teller
- Enforced Company policies and procedures, participated in Branch Financial Activities including conducting daily counts of the safe, money deliveries, and other funds stored in the bank branch, and assisted with promotional implantation and sales of Credit Union Service
- Educated members on products and services, enhancing engagement and account utilization.
Education
Associate’s Degree - Science for Health Professions
Delaware County Community College
Media, PA06.2026
3 HR Pennsylvania MLO Certificate Course - NMLS License
Real Estate-U
Drexel Hill, PA10.2025
20 HRS MLO Certificate Course -
Real Estate-U
Drexel Hill, PA08.2025
Skills
- Document management
- Data analysis
- Customer relations specialist
- Client counseling
- Document preparation
- Data entry accuracy
- Process improvement
- Pipeline management
- Application preparation
- General mortgage associate
- Processing documents
- Microsoft office
Timeline
Project Manager
Family Manager
03.2006 - Current
Mortgage Originator
State Financial Network
06.2001 - 03.2006
Mortgage Servicing Specialist
State Financial Network
08.1999 - 06.2001
Teller
Franklin Mint Federal Credit Union
05.1997 - 08.1999
Associate’s Degree - Science for Health Professions
Delaware County Community College
3 HR Pennsylvania MLO Certificate Course - NMLS License
Real Estate-U
20 HRS MLO Certificate Course -
Real Estate-U