Summary
Overview
Work History
Education
Skills
Job Training
Community Involvement
References
Timeline
Generic

Christina Franklin

Ridgecrest,CA

Summary

Results-driven Store Director determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. With over 19 years of experience with analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Store Director

Albertsons LLC
04.2021 - Current
  • Managing daily operations of retail grocery store which includes but is not limited to store performance, profit goals, control of cash, inventory and security, food safety and sanitation, customer service, hiring, and managing 70+ employees.
  • Responsible for ensuring store is properly staffed to meet labor goals, sales goals, and customer needs.
  • Make final decision on hiring candidates, conduct interviews, creating requisites, and completing HireRight required documents.
  • Ensures new hires are aware of all policies, procedures, and receive proper/required NAO training.
  • Conducting 15/30/45-day evaluations of new hires, provides feedback, and making final decision on new hire's eligibility to pass probationary period.
  • Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
  • Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments.
  • To provide others with developmental opportunities to maximize their potential within the Company.
  • Track, analyze and assuming action to improve store performance by forecasting weekly/daily sales goals and department meetings to exceeding goals.
  • Communicate sales and 4-week gross profit goals for Bakery, Meat, Seafood, Service Deli, Produce, and Floral departments, review of transmittals, inventory levels, pricing and receiving logs in evaluation of their progress towards budgeted goals.
  • Maintain Backroom Inventory for Grocery, Liquor, and GM departments.
  • Weekly/daily forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues using Retail Cockpit
  • Quarterly Roadmaps, which consist of weekly, daily, and department sales projections and labor% using Excel spreadsheet.
  • Analyze, oversee, and manage handling of cash and accounting through EBI Financial Reports
  • Period P&L Reviews to track actual and projected profit funds, and budget requirements.
  • Coordinate and direct execution of strategies to carryout continuity programs and promotional programs
  • Manage weekly display accuracy and Playbook implement and Ad promotions according to Company business plan execution.
  • Ensure that product is properly displayed according to weekly Playbook, ordered, and maintain in-stock conditions through FAR.
  • Creating maintenance work orders through Corrigo and evaluating finished work
  • Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety and sanitation, employee and customer safety, consumer protection laws such as recalls, accurate and timely payment of wages.
  • Oversee and conduct Western Union CIF and SARs
  • Focus on customer satisfaction and needs though NPS reporting, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning importance of superior customer service.
  • Handle customer and employee complaints.
  • Making decisions to resolve all complaints in best possible manner for customers, employees, and vendors.
  • Maintain professional relationship with Human Resources, Associate Relations, and Union Reps to ensure compliance with current contract agreement.
  • Maintain positive working relationships with managers, peers, supervisors, vendors, and customers effectively managing complex and demanding situations involving others.
  • Motivate others to comply with Company policies and procedures to serve as role model to others instilling positive attitude in others.
  • Submit Regulatory State and Kern County Reporting, including creating any needed corrective action plans.
  • Regulate Corporate and mandated policies, including but not limited to OSHA, Ecolab, and Health Department.
  • Attending District 43 monthly cluster meeting

Assistant Store Director

Albertsons LLC
05.2016 - 03.2021
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Responded to customer complaints and comments.
  • Checked employee break times and schedule adherence.
  • Double-checked product pricing and displays.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed over 10 vendors' performance to maximize profitability and achieve financial objectives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Service Operations Manager

Albertsons LLC
06.2012 - 04.2016
    • Resolved customer complaints in professional and timely manner.
    • Analyzed service reports to identify areas of improvement.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Developed and maintained positive relationships with customers to build rapport and trust.
    • Met with customers to discuss service needs and offer available solutions.
    • Monitored service staff performance and provided feedback for improvement.
    • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
    • Implemented strategies to increase customer service satisfaction ratings.

Closing Manager

Albertsons LLC
03.2006 - 05.2012
    • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
    • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
    • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
    • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
    • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
    • Developed refinements to streamline closing processes.
    • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
    • Enhanced communication and partnership between staff and vendors.
    • Utilized strategic planning skills to develop and execute emergency procedures.
    • Trained new employees on proper protocols and customer service standards.
    • Interacted well with customers to build connections and nurture relationships.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Reported issues to higher management with great detail.
    • Trained and guided team members to maintain high productivity and performance metrics.

Cashier

Albertsons LLC
10.2005 - 02.2006
    • Used POS system to enter orders, process payments and issue receipts.
    • Maintained current knowledge of store promotions and highlighted sales to customers.
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Restocked and organized merchandise in front lanes.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Clerk

Albertsons LLC
04.2004 - 09.2005
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Kept front check out area clean and organized for efficient service.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Courtesy Clerk

Albertsons LLC
02.2004 - 03.2004
    • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
    • Helped customers take merchandise out of store and loaded items into vehicles.
    • Returned unwanted items to correct store locations and restocked shelves.
    • Maintained clean and tidy checkout area to optimize service delivery.
    • Assisted customers with checkout process to foster prompt and smooth transactions.
    • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
    • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
    • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Social Science -

Cerro Coso Community College
Ridgecrest, CA
2025

High School Diploma -

Trona High School
Trona, CA
06.2004

Skills

  • Customer Service
  • Sales Expertise
  • Order Management
  • Operational Efficiency
  • Inventory Management
  • Goals and Performance
  • Recruiting and Hiring
  • Personnel Scheduling
  • Profit and Loss
  • Financial Planning and Budgeting
  • Vendor Relations
  • Partnership Building

Job Training

  • Store Director Training, 2019
  • 5 years Food Handlers Licenses, expires 2026
  • Powered Industrial Truck Certified, expires 2025
  • Active Shooter Awareness, 2023
  • Allergen Awareness, 2023
  • Anti-Money Laundering Training, 2023
  • California Annual Hazardous Waste Management, 2023
  • California Harassment Awareness and Prevention, 2023
  • Certified California Alcohol Responsible Beverage Services, 2023
  • Code of Business Conduct and Ethics, 2023
  • Cybersecurity Phishing Fundaments, 2023
  • Data Management Policy, 2023
  • De-Escalation Retraining, 2023
  • Heat Illness Prevention, 2023
  • Privacy and Information Security, 2023
  • High Volume Interviewing Best Practices, 2022
  • HIPPA Compliance Foundational Policy, 2022
  • Reasonable Suspicion, 2023
  • Weight and Measure, 2023
  • Shoplifting Prevention and Awareness Retraining, 2022
  • California COVID-19 Preparedness and Prevention Policy, 2021
  • Culture of Food Safety, 2021
  • Leading with Inclusion Workshop, 2021
  • Price Accuracy Policy for California Stores, 2021
  • Refrigerant Management Compliance Training, 2021
  • MyACI-Recruiting Onboarding, & Learning, 2021
  • Bloodborne Pathogens Training, 2020
  • California Mandated Reporter Training, 2020
  • Diversity and Inclusion, 2020
  • OSHA Retail Management Policy, 2018
  • Phone Fraud Prevention, 2018
  • Powered Industrial Truck Trainer/Grader, 2018
  • SoCal Time Clock Policy, 2018
  • SoCal Menu Labeling, 2018
  • Corrigo Maintenance Store Training, 2017
  • HR Essential -FMLA, 2017
  • NextGen Front End Registers, 2017

Community Involvement

  • Help Organize Special Orders with Lincoln Military Housing, Salvation Army, Safe Grad, Trona Elks Lodge, and several local Churches through Albertsons.


  • Co-chair Food Pantry Ministry
  • Inventory product
  • Manage monthly budget
  • Coordinate monthly events


  • Co-chair Church Trustee Board
  • Manage 13 Ministry Budgets using Excel
  • Oversee Security Grant
  • Setup contractor meetings
  • Finalize contract agreements

References

Available Upon Request

Timeline

Store Director

Albertsons LLC
04.2021 - Current

Assistant Store Director

Albertsons LLC
05.2016 - 03.2021

Service Operations Manager

Albertsons LLC
06.2012 - 04.2016

Closing Manager

Albertsons LLC
03.2006 - 05.2012

Cashier

Albertsons LLC
10.2005 - 02.2006

Customer Service Clerk

Albertsons LLC
04.2004 - 09.2005

Courtesy Clerk

Albertsons LLC
02.2004 - 03.2004

Social Science -

Cerro Coso Community College

High School Diploma -

Trona High School

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Christina Franklin