Christina Franklin
Olympia,WA
Summary
Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Providence Swedish
Lacey, WA
03.2023 - 07.2024
- Adhered to HIPAA regulations when handling confidential patient information.
- Monitored patient progress throughout the referral process.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Advised staff on appropriate protocols when making a referral.
- Assisted in training new employees on the organization's policies for making referrals.
- Assisted in the development of referral processes and procedures.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Dental Assistant
Prestige Dental Centers
Pueblo/ Colorado Springs , CO
04.2022 - 01.2023
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Maintained a neat, clean and organized environment throughout the office.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took digital X-rays of teeth using radiographic equipment.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
Front Office Assistant
Parkview Medical Center
Pueblo, CO
10.2020 - 01.2023
- Greeted customers and provided assistance with inquiries.
- Provided administrative support to management team when needed.
- Answered phones and routed voicemails to respective employees.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
Receptionist
Pueblo Community Health Center
Pueblo, CO
01.2017 - 10.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Associate of Applied Science - Dental Hygiene
Pierce Community College
Steilacoom, WACertified Dental Assistant/ EDDA - Dental Assisting
American Institute of Dental Assisting
Colorado Springs, COSkills
- Caseload Management
- Accurate Documentation
- Insurance precertification processes
- Multi-line phone proficiency
- Appointment Scheduling
- Outbound calls
- Referral tracking
- Medical terminology knowledge
- Patient Scheduling
- Epic Systems
- Attention to Detail
- Schedule Management
- Time management abilities
- Insurance Verification
- Dentrix proficiency
- Taking X-rays
- Electronic Charting
- Dental impressions
- Patient Care Coordination
- Medical Records Management
- Restorative procedures
- Exam room setups
- Sterilization techniques
- Dental terminology knowledge
- Chair-side support
Certification
- Dental Assisting Certification
- EDDA Certification
- BLS Certification
References
References available upon request.
Timeline
Referral Coordinator
Providence Swedish
03.2023 - 07.2024
Dental Assistant
Prestige Dental Centers
04.2022 - 01.2023
Front Office Assistant
Parkview Medical Center
10.2020 - 01.2023
Receptionist
Pueblo Community Health Center
01.2017 - 10.2020
Associate of Applied Science - Dental Hygiene
Pierce Community College
Certified Dental Assistant/ EDDA - Dental Assisting
American Institute of Dental Assisting
- Dental Assisting Certification
- EDDA Certification
- BLS Certification
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