Traverion Garcia
Houston
Summary
Highly accomplished professional with a robust leadership and team management background. Demonstrated success in achieving desired outcomes and fostering a collaborative environment within teams. Proficient in strategic planning, problem-solving, and adept at adapting to dynamic work settings. Recognized for reliability, exceptional communication skills, and consistently delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Boudreaux
01.2022 - 05.2024
- Lead recruitment, training, and coaching initiatives for a team of 30+ members, instilling a culture of excellence in customer service, product knowledge, and safety standards.
- Implemented strategic measures resulting in a 7% reduction in costs through effective controls on overtime, operational efficiencies, and waste reduction.
- Continuously surpass monthly sales goals by at least 10% through proactive training on upselling techniques, and innovative food and beverage programs.
Cross Trainer
Shake Shack
12.2019 - 01.2022
- Developed a comprehensive cross-training program to ensure seamless operation and versatility among front-of-house staff.
- Spearheaded marketing initiatives leading to a 19% growth in customer base and increased social media engagement through interactive promotions and captivating content.
- Achieved a 99% compliance score from the Board of Health by designing and implementing rigorous staff health and safety training protocols.
- Revamped inventory management practices, resulting in a 6% reduction in food waste and improved profitability.
Server
Olive Garden
02.2018 - 12.2019
- Provided exceptional customer service to guests, ensuring a positive dining experience at Olive Garden.
- Demonstrated proficiency in multitasking and prioritizing tasks in a fast-paced environment.
- Collaborated effectively with team members to maintain restaurant cleanliness and efficiency.
Education
Associate Of Applied Business - Hospitality And Tourism Management
Lone Star College
Houston, TXSkills
- Budgeting
- POS System Operations
- Team Management
- Customer Service
- Microsoft Office
- TABC and Food Handlers Certification
- Cross-training
- Multitasking
- Sales Initiatives
- Customer service
- Money handling
- Team leadership
Timeline
Assistant Manager
Boudreaux
01.2022 - 05.2024
Cross Trainer
Shake Shack
12.2019 - 01.2022
Server
Olive Garden
02.2018 - 12.2019
Associate Of Applied Business - Hospitality And Tourism Management
Lone Star College
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