Christina Frazell-Jordan

Payroll 2/26/2024 - Current

• Handled complex payroll situations such as back-pay calculations.
• Verified accuracy of data entered into system to produce error-free reports.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Reconciled payroll discrepancies and responded to inquiries from employees.
• Completed payroll accurately and timely to meet employee expectations.
• Tracked employee vacation, sick and personal time.
• Audited timesheets and payroll records for accuracy.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Configuring and uploading Worker Comp monthly numbers for SAIF
• Send all Medical requests for new hires and answer any questions

Accounting 3/2018 - 2/2024

Payment Verification

• Payment verified calls against credit card detail

Billing

• Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.

Dispatch 7/2016 - 3/2018

• Answered phone calls and responded to customer emails.
• Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
• Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.

Dispatch Lead 10/2017 - 3/2018

• Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
• Updated and maintained Dispatch schedule

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.