Christina Froehlich
Nampa,ID
Summary
Versatile professional adept at managing multiple projects, providing exceptional customer support, and streamlining office operations for major productivity gains. Highly developed organizational skills and attention to detail with excellent interpersonal and communication skills, both written and verbal. Ability to problem solve, troubleshoot, and work under pressure. Motivated with high aptitude for acquiring new knowledge and a talent for quickly mastering new programs, with high proficiency in Microsoft Office, Adobe, Google Suite, Microsoft Teams, Workday and Zoom.
Overview
14
14
years of professional experience
Work History
Sr. Doctoral Program Support Specialist
Brandman University
Irvine, California
10.2019 - Current
- Serve as key member of Doctoral (Ed.D.) Core Planning team, maintaining records of discussions and action items, and ensuring and monitoring follow through of all administrative projects
- Provide front-line communication as central administrative contact providing expertise to prospective and current students, staff, faculty, and other university departments.
- Investigated issues and provide knowledgeable responses to resolve student concerns using negotiation and conflict resolution skills.
- Serve as an active member the Doctoral (Ed.D.) Working Group under the EVC Enrollment & Student Affairs, providing support across various departments-Marketing, Admissions, Outreach, Enrollment, etc.
- Develop and review new School procedures to implement policy changes in accordance with best practices and compliance with state and federal regulations.
- Assist in gathering of program data to compose recruiting and enrollment reports. Creating documents, reports and spreadsheets detailing program information.
- Analyzed program information to present innovative solutions to program supervisors.
- Plan and coordinate logistics and materials for doctoral immersions with 200+ attendees three times per year, for both in-person at local hotels and virtual events over Zoom.
- Support room reservations, agenda preparation and calendar maintenance for program meetings and events.
- Maintained energy and enthusiasm in fast-paced environment
Administrative Assistant III
Brandman University
Irvine, California
01.2014 - 10.2019
- Provided front-line communication as central contact for School of Education related to student probation, student dismissal, student conduct issues, faculty complaints/concerns, faculty workload proposal generation, faculty promotions, catalog copy generation, and coordination of accreditation submissions and visits; research issues and documents to assist Dean with response.
- Served as key team member with Managers of Community and Corporate Relations (MCCR) to develop and manage collateral, support recruitment and outreach initiatives on behalf of Dean.
- Coordinated administrative support of LiveText by accessing data, developing and running reports, and distributing to appropriate individuals; provide weekly enrollment data reports using information in University systems.
- Provided personal on-boarding experiences for new faculty hires by meeting with them individually to explain university process and protocols and answer any questions.
- Monitored Dean's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements for Dean and faculty by booking airfare, hotel and ground transportation, including processing travel requests and ensuring expense/travel finance policies and processes were followed and within budget.
- Processed invoices and expenses using Workday to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Product Marketing Coordinator
I-5 Publishing (Formally BowTie Inc.)
Irvine, CA
12.2012 - 01.2014
- Implemented marketing and advertising campaigns; preparing marketing and advertising strategies, plans, and objectives.
- Supported sales staff by providing sales data, forecasts, account analyses and relaying customer services requests.
- Planned meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments.
Client Services Coordinator/Administrative Assistant
BowTie Inc.
Irvine, CA
06.2008 - 12.2012
- Provided administrative and executive support within busy distribution department.
- Prepared client invoices, managed records and communications, and assisted in management of enhanced merchandising service projects for 400+ outside field reps.
- Assisted in management of monthly preparation of merchandising service for 2,500+ accounts.
Education
Professional Development - Virtual Platforms For Learning
IntoWisdom
Online05.2021
Professional Development - Conference & Event Development
Bepress - Digital Commons
Online02.2018
Bachelor of Arts - Liberal Studies, Concentration in Education
California State University - Fullerton
Fullerton, CA05.2011
Skills
- Program Support & Customer Relations
- Logical & Critical Thinking
- Creative Problem Solving
- Collaboration & Teamwork
- Conflict Resolution
- Detail Driven
- Commitment
- Process Improvement
- Project Planning/Management
- Events Logistics Management
Accomplishments
- Nominated for the 2017 Chancellor's Award for Excellence.
- Recognized by the School of Education Dean for the planning and implementation of a successful school wide accreditation site visit.
- Collaborated with team of eight to develop of hourly pay polices and tracking systems using Google Sheets.
- Commended by the doctoral staff for use of Excel in the innovative creation of master event logistics spreadsheets and materials for doctoral immersions, hooding/commencement ceremonies, and national accreditation university site visit.
- Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Technology Skills
- Advanced Excel
- MS Office Suite
- Adobe
- SharePoint
- Google Suite
- Microsoft Teams
- Workday
- Zoom
- Digital Commons
- SurveyMonkey
- Argos
- Banner
- Blackboard
- Degree Works
- Perceptive Content
- LiveText
Affiliations
- American Society of Administrative Professionals
- California State University, Fullerton - Alumni Association
Timeline
Sr. Doctoral Program Support Specialist
Brandman University
10.2019 - Current
Administrative Assistant III
Brandman University
01.2014 - 10.2019
Product Marketing Coordinator
I-5 Publishing (Formally BowTie Inc.)
12.2012 - 01.2014
Client Services Coordinator/Administrative Assistant
BowTie Inc.
06.2008 - 12.2012
Professional Development - Virtual Platforms For Learning
IntoWisdom
Professional Development - Conference & Event Development
Bepress - Digital Commons
Bachelor of Arts - Liberal Studies, Concentration in Education
California State University - Fullerton
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