Healthcare professional with experience in both direct patient care and administration. Excellent writing and communication skills. Proficient in Microsoft Office programs and several Electronic Medical Records (EMR) systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Assistant
Walter Mazzella, DDS
11.2019 - Current
Helping the dentist handle patients, instruments, and supplies
Also keeping stock of inventory, sterilization, and patient compliance
Front desk duties as needed; i.e
Collecting payment, scheduling appointments, verifying insurance, etc.
Scheduling Coordinator- Interventional Radiology
Greater Baltimore Medical Center
06.2017 - 09.2017
Scheduled patients for invasive testing, ensuring that all records and pre-ops are obtained prior to their appointment and are properly entered into the system
Answered phone calls from both patients and doctors referring patients; ensuring that if I was unable to help them, I could direct them to the appropriate person who could help them.
Patient Services Assistant- Infusion Therapy
Greater Baltimore Medical Center
03.2016 - 06.2017
Answered phone calls and triaged them appropriately, ensuring the encounter was documented
Scheduled patient appointments and provided secretarial and clerical support
Gained exposure and knowledge of procedures and guidelines of clinical trials related to oncology
Home Health Aide (Part-time)
Emmanuel Home Health Services
09.2014 - 04.2015
Assisted client with daily activities such as dressing, bathing, ambulating, eating, exercising, and any other household tasks the client needs help with.
Administrative Assistant (Part-time)
Leahy and DeSmet, LLC.
09.2013 - 08.2014
Drafted letters, proofread and formatted legal documents, answered telephones, filed court documents, and assisted in the preparation of documents for patent & trademark applications.
Contractor (Full-time)
Otsuka America Pharmaceutical Company, Inc.
04.2011 - 09.2013
Proofread and submitted promotional materials for pharmaceuticals to the US Food & Drug Administration (FDA), project leader for Regulatory project involving the transition of documents into a new software system; and general clerical duties including data entry, filing, copying, and scanning.
Administrative Assistant/Receptionist (Full-time)
AmTote International, Inc.
12.2009 - 04.2011
Project leader for a three-person team assigned to generate new Operations Center Manual
Operated switchboard, sorted and distributed interoffice mail, and data entry, proofreading, formatting and filing documents.
Administrative Assistant (Part-time)
Leahy and DeSmet, LLC.
05.2008 - 04.2010
Drafted letters, proofread and formatted legal documents, answered telephones, filed court documents, and assisted in the preparation of documents for patent & trademark applications.
Education
RN Program -
Howard County Community College
05.2015
B.S. - Biological Sciences
University of Mary Washington
12.2009
Skills
Microsoft Word
Excel
PowerPoint
FrontPage
Outlook
Epic Software
E-Clinical Works
Eaglesoft Meditech
SharePoint
Microsoft Access
Adobe Acrobat
Equipment Sterilization
Dental Office Administration
Certification
Certified Nursing Assistant (CNA), 05/2011
Special Interests
Musician: Played cello since age 5; participated in National Philharmonic Summer Programs (2000-2002); member of University of Mary Washington Community Orchestra (2005-2009).
Rappahannock Big Brother Big Sister program, Participant 2005-2007
October 2019 volunteer for Marfan dDsease Symposium at Memorial Hospital in Miami, FL.
Relevant Experience
Walter Mazzella, DDS, Dental Assistant, 11/2019, Present, Helping the dentist handle patients, instruments, and supplies. Also keeping stock of inventory, sterilization, and patient compliance. Front desk duties as needed; i.e. collecting payment, scheduling appointments, verifying insurance, etc.
Greater Baltimore Medical Center, Scheduling Coordinator- Interventional Radiology, 06/2017, 09/2017, Scheduled patients for invasive testing, ensuring that all records and pre-ops are obtained prior to their appointment and are properly entered into the system. Answered phone calls from both patients and doctors referring patients; ensuring that if I was unable to help them, I could direct them to the appropriate person who could help them.
Greater Baltimore Medical Center, Patient Services Assistant- Infusion Therapy, 03/2016, 06/2017, Answered phone calls and triaged them appropriately, ensuring the encounter was documented. Scheduled patient appointments and provided secretarial and clerical support. Gained exposure and knowledge of procedures and guidelines of clinical trials related to oncology
Emmanuel Home Health Services, Home Health Aide (Part-time), 09/2014, 04/2015, Assisted client with daily activities such as dressing, bathing, ambulating, eating, exercising, and any other household tasks the client needs help with.
Leahy and DeSmet, LLC., Administrative Assistant (Part-time), 05/2008, 04/2010, Drafted letters, proofread and formatted legal documents, answered telephones, filed court documents, and assisted in the preparation of documents for patent & trademark applications.
Leahy and DeSmet, LLC., Administrative Assistant (Part-time), 09/2013, 08/2014, Drafted letters, proofread and formatted legal documents, answered telephones, filed court documents, and assisted in the preparation of documents for patent & trademark applications.
Otsuka America Pharmaceutical Company, Inc., Contractor (Full-time), 04/2011, 09/2013, Proofread and submitted promotional materials for pharmaceuticals to the US Food & Drug Administration (FDA), project leader for Regulatory project involving the transition of documents into a new software system; and general clerical duties including data entry, filing, copying, and scanning.
AmTote International, Inc., Administrative Assistant/Receptionist (Full-time), 12/2009, 04/2011, Project leader for a three-person team assigned to generate new Operations Center Manual. Operated switchboard, sorted and distributed interoffice mail, and data entry, proofreading, formatting and filing documents.
Timeline
Dental Assistant
Walter Mazzella, DDS
11.2019 - Current
Scheduling Coordinator- Interventional Radiology
Greater Baltimore Medical Center
06.2017 - 09.2017
Patient Services Assistant- Infusion Therapy
Greater Baltimore Medical Center
03.2016 - 06.2017
Home Health Aide (Part-time)
Emmanuel Home Health Services
09.2014 - 04.2015
Administrative Assistant (Part-time)
Leahy and DeSmet, LLC.
09.2013 - 08.2014
Contractor (Full-time)
Otsuka America Pharmaceutical Company, Inc.
04.2011 - 09.2013
Administrative Assistant/Receptionist (Full-time)
AmTote International, Inc.
12.2009 - 04.2011
Administrative Assistant (Part-time)
Leahy and DeSmet, LLC.
05.2008 - 04.2010
RN Program -
Howard County Community College
B.S. - Biological Sciences
University of Mary Washington
Certified Nursing Assistant (CNA), 05/2011
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