Christina Fulkerson
Little Elm,TX
Summary
Dynamic leader with proven expertise in strategic sales techniques and effective communication, honed at Goodwill Industries of Greater Dallas. Excelled in staff management and operational efficiency, significantly enhancing retail productivity. Skilled in hiring, training, and mentoring, with a knack for fostering high levels of customer satisfaction and team performance.
Overview
31
31
years of professional experience
Work History
Store Manager
Goodwill Industries of Greater Dallas
Frisco, TX
04.2023 - 11.2024
- Interviewed potential employees for store openings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained inventory by checking merchandise to determine levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
BACKSTAGE CAPTAIN
Macys
Dallas, TX
08.2022 - 04.2023
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Led and directed team members on effective methods, operations and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Checked accuracy of rejected product using computer terminal and scanner
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Arranged store cleanings and renovations during periods of low customer traffic
- Stocked and organized products in storage spaces and retail shelves
- Solved problems and resolved conflicts for team members and customers
FULFILLMENT LEAD
Macys
Dallas, TX
10.2021 - 08.2022
- Managed inventory and prepared orders for shipment within a tight deadline
- Followed safety protocols to protect merchandise from damage
- Assisted in maintaining clean and organized department
- Organized boxes or bags and palletized orders based on identified carrier method
- Voided fill orders to meet department-set quantities standards
- Checked accuracy of rejected product using computer terminal and scanner
- Prepared boxes, invoices and inserter for order fulfillment lines
- Kept accurate records of inventory and shipments for traceability
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Packed customer purchases in bags and cartons
- Kept records of out-going orders
- Used ID tags, stamps, and electronic marking tools to mark stock items
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Recommended disposal of excess, defective, and obsolete stock
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers
CLOSING MANAGER/GROCERY DEPARTMENT MANAGER
Goody Goody
Little Elm, TX
02.2012 - 04.2017
- Key holder responsible for store security and maintenance
- Established efficient inventory management system to maximize sales and reduce costs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Approved advertising campaigns and developed promotional material for retail use
- Tracked store inventory and ordered new products to prevent shortages
- Met with suppliers to negotiate product prices and coordinate delivery schedules
- Solved problems and resolved conflicts for team members and customers
RESTAURANT MANAGER
JK China Garden
Richardson, TX
01.1994 - 01.2012
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Supervised sales generation and year-on-year profit growth
- Implemented corrective actions for issues, continuously improving service results
- Analyzed customer feedback and implemented strategies to improve service
- Monitored cash handling procedures to accurately charge customers
- Monitored alcohol beverage service in compliance with local laws
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Scheduled and received deliveries and verified goods received against paperwork
- Established standards for personnel performance and customer service
- Kept accurate records in compliance with sanitation and food service requirements
- Counted money and made bank deposits
Education
High School -
The Colony High School
The Colony12.1992
Skills
- Hiring and training
- Employee coaching
- Project Oversight
- Strategic Analysis
- Task Assignment Skills
- Accountability System
- Effective communication
- Strategic Sales Techniques
- Idea Development
- Stock Management
- Effective Multitasking
- Customer service management
- Pricing and markdown
- Operations Management Oversight
- Employee scheduling
- Incident reports
- Store operations
- Records management
- Staff management
- Budgeting and cost control
- Records maintenance
- Staff supervision
- Upselling and cross selling
- Employee terminations
References
References available upon request.
Timeline
Store Manager
Goodwill Industries of Greater Dallas
04.2023 - 11.2024
BACKSTAGE CAPTAIN
Macys
08.2022 - 04.2023
FULFILLMENT LEAD
Macys
10.2021 - 08.2022
CLOSING MANAGER/GROCERY DEPARTMENT MANAGER
Goody Goody
02.2012 - 04.2017
RESTAURANT MANAGER
JK China Garden
01.1994 - 01.2012
High School -
The Colony High School
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