Christina Fultz
Norton Shores,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in consumer care best practices and related options. Committed professional with knowledge of service delivery and proven multitasking abilities. Devoted to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team-Member to Assistant Store Manager
Tractor Supply Company
05.2015 - Current
- Efficient and timely online order processing
- Dispensed Propane safely and efficiently to company specifications
- Maintained proper record keeping to ensure optimal filing management.
- Operated the forklift safely and efficiently to load customer vehicles and obtain product from the wearhouse to fit customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries via phone and in person.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out special orders.
Team-member
Dollar General Store
10.2018 - 02.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
General Service Technician
Firestone Complete Auto Care
11.2014 - 02.2015
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Crew Member
McDonalds
05.2013 - 10.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Applied Science in Automotive Technology -
University of Northwestern Ohio
Lima, OH10.2014
Skills
- Project Management
- Strategic Planning
- Employee Scheduling
- Supply Ordering
- Sales and Marketing
- Issue Resolution
- Records Maintenance
- Customer Service
- Staff Management
- Customer Order Management
- Price Negotiation
- Inventory Counting
- Microsoft Office
- Forklift Operations and Certifications
- Propane Dispensing and Certifications
References
References are available upon request.
Certification
Forklift Operation
Propane Dispensing
Timeline
Team-member
Dollar General Store
10.2018 - 02.2019
Team-Member to Assistant Store Manager
Tractor Supply Company
05.2015 - Current
General Service Technician
Firestone Complete Auto Care
11.2014 - 02.2015
Crew Member
McDonalds
05.2013 - 10.2014
Associate of Applied Science in Automotive Technology -
University of Northwestern Ohio
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