Summary
Overview
Work History
Education
Skills
Languages
Timeline
ResearchAssistant

Christina Galindo

Wake Forest,NC

Summary

Dynamic Bilingual Safety Training Coordinator with a proven track record at Sullivan Eastern, enhancing workplace safety through the development of comprehensive training programs. Skilled in Behavior-Based Safety and exceptional at fostering teamwork, I significantly increased employee retention through targeted training interventions. Expert in OSHA standards and adept at building relationships, my approach has consistently improved safety compliance and training effectiveness.

Overview

17
17
years of professional experience

Work History

Bilingual Safety Training Coordinator

Sullivan Eastern
02.2023 - Current
  • Assisted in the development of company-wide safety policies, contributing expert knowledge on regulatory requirements and best practices.
  • Enhanced workplace safety by developing and implementing comprehensive training programs for employees.
  • Stayed up-to-date with industry regulations, incorporating new standards into training materials as needed.
  • Developed customized training materials tailored to specific job roles and responsibilities, ensuring relevance and effectiveness.
  • Evaluated the success of training initiatives, making adjustments as necessary to maximize impact on employee performance.
  • Collaborated with management to identify areas of improvement in safety protocols and procedures.
  • Collaborated closely with human resources, facilitating seamless integration between employee onboarding processes and initial safety training requirements.
  • Coordinated the scheduling of mandatory safety training sessions for all employees, ensuring timely completion and accurate recordkeeping.
  • Increased employee awareness of potential hazards, providing ongoing education and resources on best practices.
  • Developed and implemented safety programs.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Data Entry In Word, Excel, Outlook And Adobe Acrobat Pro
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
  • Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

CSR/Teller

Raleigh Durham Check Cashers
06.2023 - 02.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed applications for new accounts.
  • Calculated fees due, interest and change for customer transactions.

Amazon Van Driver /Route Delivery Driver

Amazon
09.2021 - 02.2022
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
  • Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
  • Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
  • Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
  • Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
  • Ensured compliance with all regulatory requirements pertaining to vehicle operation including licensing, registration, insurance documentation checks.
  • Delivered packages promptly during multi-stop routes while maintaining excellent communication with clients about expected delivery times.
  • Participated in regular training sessions to stay current on industry best practices and new technologies.
  • Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
  • Supported other drivers during peak hours or periods of high demand as needed, demonstrating teamwork skills in diverse situations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Successfully avoided time delivery delays by carefully planning best routes.

Keyholder Manager

Shoe Show
03.2007 - 11.2008
  • Accepted and processed customer returns.
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
  • Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
  • Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
  • Opened inventory boxes and restocked shelves.
  • Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
  • Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
  • Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Mentored junior employees by sharing knowledge about best practices in retail management.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

GED -

Johnston Community College
Smithfield, NC
02.2007

Skills

  • Behavior-Based Safety
  • Hazard Identification
  • Electrical Safety
  • Lockout and tagout procedures
  • Personal Protective Equipment
  • Accident Prevention
  • Chemical Handling
  • Confined Space Entry
  • Ergonomics Evaluation
  • Environmental awareness
  • Emergency Response Planning
  • Fire Safety Knowledge
  • Lifting Techniques
  • Noise control
  • Equipment Inspection
  • Safety program management
  • OSHA standards expertise
  • Safety program development
  • Implementing policies
  • Developing training programs
  • Risk Identification
  • Safety inspection
  • Regulations and compliance
  • Staff Training
  • Lock out tag out programs
  • Compliance Management
  • Site assessment
  • Traffic Control
  • Policy Development
  • Technical Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Critical Thinking
  • Emergency response plans
  • Adaptability and Flexibility
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Relationship Building
  • Decision-Making
  • Analytical Thinking
  • Risk Assessment
  • Professionalism
  • Interpersonal Communication
  • Time management abilities
  • Written Communication
  • Training Coordination
  • Hazardous waste management
  • Professional Demeanor
  • Problem-solving aptitude
  • Goal Setting

Languages

Spanish
Native or Bilingual

Timeline

CSR/Teller

Raleigh Durham Check Cashers
06.2023 - 02.2024

Bilingual Safety Training Coordinator

Sullivan Eastern
02.2023 - Current

Amazon Van Driver /Route Delivery Driver

Amazon
09.2021 - 02.2022

Keyholder Manager

Shoe Show
03.2007 - 11.2008

GED -

Johnston Community College

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Christina Galindo