Christina Gall
Breese,IL
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Behavioral Health Managed Care Specialist
BCBSIL
10.2023 - Current
- Evaluated program effectiveness using data-driven metrics; recommended adjustments as needed based on analysis findings.
- Strengthened connections with community partners by participating in networking events and local initiatives related to mental health care access.
- Proactively identified potential barriers to care access or engagement for clients; worked collaboratively with patients and providers to develop solutions that supported positive outcomes.
- Effectively managed caseloads and prioritized tasks to ensure timely completion of all responsibilities within deadlines set by supervisors or regulatory bodies.
- Identified areas for improvement in the provision of behavioral health services, implementing targeted interventions to address gaps.
- Reviewed clinical documentation to ensure accuracy, completeness, and adherence to regulatory standards; provided feedback as needed for improvement efforts.
Consultant Independent Contractor
Live Well Counseling Services, LCC
01.2022 - 10.2023
- Consultation via in person and telehealth with clients going through mental health crisis.
- Document notes and visits using spreadsheets and formulas related to taxes.
- Analyze statistical data from how clients were evaluated and monitor the progress.
- Prepare and managed budget for individual workload and expenses.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Consultant
Outcome services of Illinois
01.2013 - 01.2022
- Collaborated with long-term care facilities, consulting with social service, activity directors and administrators, while staying consistent with state and federal regulations, policies, and procedure development.
- Assisted in facility state and federal audits
- Performed resident interviews and handled trainings for employees
- Analyzed statistical data from how clients were evaluated and monitored the progress
- Managed individual budget and expenses
- Developed trainings and communicated this education to both large and small groups of people
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Front Desk Attendant
Highland Park and Recreation
01.2001 - 01.2014
- Consisted of telephone and communication skills, customer service, planning and coordinating parties, selling memberships, handling money, resolving customer’s problems or issues in a professional manner
Litigation Clerk
HeplerBroom LLC
01.2012 - 01.2013
- Consisted of law database access, scanning, copying, filing, time entry
Program Coordinator
Illinois Mentor
01.2009 - 01.2012
- Frequent home visits and coordinated services
- Extensive communication with the court system and health professionals
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Education
Master of Art in Social Work -
Southern Illinois University (SIUE)
Edwardsville, IllinoisBachelor of Art in Social Work - undefined
Southern Illinois University (SIUE)
Edwardsville, IllinoisMBA -
Southern Illinois University, Edwardsville
Edwardsville, IL08-2027
Skills
- Self-starter with a can-do attitude and an ability to multitask
- Proficient in Microsoft Word, PowerPoint, Excel
- Possess strong writing and verbal communication skills
- Advanced intercommunication skills for educating large or small groups of people
- Strong leadership skills
- Adept procedure development
- Problem-solving abilities
- Reliability
- Task prioritization
- Analytical thinking
- Attention to detail
Certification
- Illinois State Licensed Clinical Social Worker (LCSW)
- Certified Dementia Practitioner (CDP)
- Certified Clinical Anxiety Treatment Professional (CCATP)
Timeline
Behavioral Health Managed Care Specialist
BCBSIL
10.2023 - Current
Consultant Independent Contractor
Live Well Counseling Services, LCC
01.2022 - 10.2023
Consultant
Outcome services of Illinois
01.2013 - 01.2022
Litigation Clerk
HeplerBroom LLC
01.2012 - 01.2013
Program Coordinator
Illinois Mentor
01.2009 - 01.2012
Front Desk Attendant
Highland Park and Recreation
01.2001 - 01.2014
Bachelor of Art in Social Work - undefined
Southern Illinois University (SIUE)
Master of Art in Social Work -
Southern Illinois University (SIUE)
MBA -
Southern Illinois University, Edwardsville
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