Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Work Availability
Languages
Interests
Quote
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Christina Gallagher

Munhall,PA

Summary

With a proven track record at Grandview Saloon, I excel in customer service and team collaboration, enhancing guest satisfaction and operational efficiency. My expertise in reservation coordination and exceptional communication skills have significantly contributed to a positive dining experience, fostering customer loyalty and streamlining front-of-house operations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

2
2
year of professional experience

Work History

Host

Grandview Salooon
04.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.

Greeter

Eat N Park
06.2023 - 04.2024
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
  • Fielded customer complaints and notified managers.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
  • Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
  • Adapted quickly to changes in procedures and policies, maintaining high service standards.
  • Provided feedback to management on customer concerns and suggestions, helping improve store services.
  • Maintained cleanliness and organization of entrance area, contributing to positive first impression.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Education

High School Diploma -

Steel Valley Senior High School
Munhall, PA
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Professional Appearance
  • Telephone reception
  • Guest Relations
  • Reservations
  • Table Assignment Coordination
  • Reservation coordination
  • Seating arrangements
  • Greeting guests

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

4-day work weekPaid sick leaveFlexible work hoursWork-life balance

Timeline

Host

Grandview Salooon
04.2024 - Current

Greeter

Eat N Park
06.2023 - 04.2024

High School Diploma -

Steel Valley Senior High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Spanish
Beginner (A1)

Interests

Art

Quote

Never give up no matter how stressful it can be keep pushing yourself
not sure

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Christina Gallagher