Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Galvan

Corpus Christi,Texas

Summary

Meticulous Manager and Inspiring Leader; Highly accomplished professional with diverse experience poised to transition a solid technical, Managerial, and human resource management background to excel in Business Management and Clerical positions within each respective community. Exceptionally organized and disciplined with well-developed interpersonal skills. astute ability to motivate and mentor others.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Diligent management with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

9
9
years of professional experience

Work History

General Manager

Wingate by Wyndham Hotel
09.2023 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

General Manager

RGB Hospitality
06.2022 - 09.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.

General Manager

La Quinta Inns & Suites by Wyndham
08.2017 - 06.2022
  • Industrious and motivated hotel manager with years of experience in the hospitality industry. Effective at managing all personnel and maintaining a positive and productive atmosphere. Focused on elevating the hotel guest experience and representing the brand effectively. My duties also included booking many large group reservations and blocking accommodations for parties and weddings, bringing in more than $1.76M per year. I produced weekly shift schedules for the front desk and the service department of 122 units while registering individually assisted any VIP clients. I calculated daily sales and determined deposit amounts by running reports each night at the end of the shift while recruiting new workers for various parts of the hotel, such as front desk, housekeeping, and maintenance. I delivered top class customer service, winning a major industry award two years in a row by being friendly and personable to all guests. I achieved a strong 75% customer return business rate due to quality service and excellent attention to detail. In charge of training, I trained more than 50+ new front desk hotel clerks by teaching them the basics of the job, roleplaying, and quizzing them about hotel procedures I assigned rooms and suites to guests depending on reservation type and hotel capacity. Serving as Emergency Preparedness Supervisor, I managed hotel evacuations during fire drills and emergency operations aimed to reduce guest service interruptions

Health Care Provider

Legacy Home Health
09.2016 - 03.2017
  • I Assisted with activities of daily living (ADL), as needed and conducted CPR accreditations for staff members
  • Supervised and monitored positive peer groups
  • Assessed patients during admissions and trained in Prevention and Management of Aggressive Behavior, CPR, and First Aid. I maintained a current CPR certification as well as Dialysis Technician National Registry while assisting in cleanliness and safety procedures based on FMCNA Quality Enhancement Program.

Education

High School Diploma -

BRYAN COLLEGE
Bryan, TX
01.2000

Skills

  • Innovative leader with extensive managerial experience in human resource management, facilitating cross-functional team collaboration, project management, conflict, and dispute resolution Demonstrates proven excellence in counseling, coaching, and mentoring; exceptionally organized and self-disciplined, with outstanding oral and written communication
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Effective leader
  • Time management
  • Staff management
  • Relationship building
  • Goal setting
  • Employee scheduling
  • P&L management
  • Labor cost controls
  • Deadline oriented
  • Performance evaluations
  • Expense control
  • Troubleshooting expertise
  • Cost analysis and savings
  • Budget allocation
  • Administrative skills

Languages

English
Full Professional

Timeline

General Manager

Wingate by Wyndham Hotel
09.2023 - Current

General Manager

RGB Hospitality
06.2022 - 09.2023

General Manager

La Quinta Inns & Suites by Wyndham
08.2017 - 06.2022

Health Care Provider

Legacy Home Health
09.2016 - 03.2017

High School Diploma -

BRYAN COLLEGE
Christina Galvan