Christina Gandy
Menifee,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Counseling Secretary
Temecula Valley Unified School District
08.2015 - Current
- Supported scholarship application processes by collecting required documentation promptly from applicants.
- Managed confidential student records, ensuring privacy and compliance with school policies and legal regulations.
- Participated in professional development workshops regularly staying informed about best practices in educational support services.
- Assisted counselors in providing timely support to students with effective communication and coordination.
- Answered large volumes of phone calls, triaging parent and staff inquiries, and providing detailed customer service and scheduling support.
- Improved student counseling services by efficiently maintaining and organizing appointment schedules.
- Increased accessibility of counseling resources by creating an informative website detailing available services and supports.
- Served as a liaison between students, parents, teachers, and administrators to address concerns or answer inquiries effectively.
- Enhanced office efficiency by implementing organizational systems for file management and document storage.
- Maintained up-to-date knowledge on school policies, procedures, deadlines related to academic advising programs.
- Assisted in the creation of counseling-related reports, ensuring timely submission and accuracy for data-driven decision making.
- Provided exceptional customer service to visitors at the front desk while managing phone calls and responding to email inquiries professionally.
- Coordinated special events, such as College Kick Off Day, to expose students to various post-secondary opportunities.
- Contributed to a welcoming environment for students seeking assistance through friendly interaction and empathetic listening skills.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent relationships with staff, students, and parents through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Counseling Guidance Technician
Temecula Valley Unified School District
04.2015 - 06.2015
- Executed record filing system to improve document organization and management.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Developed and updated spreadsheets for credit recovery program.
- Developed rapport with diverse clientele from different age groups, cultural backgrounds, or socioeconomic statuses.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to the department by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with parents.
- Streamlined the intake process for new students, gathering necessary information and scheduling initial counseling appointments.
Education
Master of Science - Educational Counseling
National University
La Jolla, CA05.2025
Bachelor of Arts - Psychology
National University
La Jolla, CA05.2023
Skills
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Critical Thinking
- Clear Communication
- Rapport building
- Microsoft Office
- Data Entry
- Confidentiality and Data Protection
- Office Management
- Scheduling and calendar management
- Administrative Procedures
- Administrative Support
- Writing reports
- Event Coordination
- Clerical Support
- Creating newsletter and electronic communications
Timeline
Counseling Secretary
Temecula Valley Unified School District
08.2015 - Current
Counseling Guidance Technician
Temecula Valley Unified School District
04.2015 - 06.2015
Master of Science - Educational Counseling
National University
Bachelor of Arts - Psychology
National University
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