Christina Garcia
Hernando
Summary
Detail-oriented professional with strong customer service and organizational skills. Proven track record in enhancing workflows and fostering teamwork to drive operational efficiency.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
19
19
years of professional experience
Work History
Secretary
Rita Wecckesser E. A Accountant
01.2001 - 02.2020
- Trained new staff on administrative processes, fostering a collaborative work environment.
- Implemented filing system improvements that enhanced document retrieval speed and organization.
- Oversaw inventory management for office supplies, ensuring availability while reducing costs.
- Led initiatives for customer feedback collection, driving service enhancements based on client insights.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.l
Secretary
Bella Vita Spa and Fitness
01.2016 - 01.2019
- Managed appointment scheduling using spa management software to optimize client flow.
- Coordinated communication between departments to ensure seamless operations and client satisfaction.
- Maintained accurate records of client information, enhancing data integrity and accessibility.
- Assisted in developing office procedures, resulting in improved efficiency and streamlined workflows.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.l
Sales Associate
Dillards Department Store
04.2013 - 05.2015
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to inform customer purchasing decisions.
- Processed transactions efficiently, ensuring accurate cash handling and adherence to store policies.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Organized merchandise displays to create an appealing shopping environment and drive impulse purchases.
- Engaged in training programs, enhancing product knowledge and customer engagement techniques.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Lecanto High School
Lecanto, FL05-2003
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling-
- Appointment scheduling
- Database administration
- Phone etiquette
- Filing experience
- Confidentiality
Timeline
Secretary
Bella Vita Spa and Fitness
01.2016 - 01.2019
Sales Associate
Dillards Department Store
04.2013 - 05.2015
Secretary
Rita Wecckesser E. A Accountant
01.2001 - 02.2020
High School Diploma -
Lecanto High School