Hi, I’m
CHRISTINA GARCIA
Newark,DE
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
years of professional experience
Work History
Family DollarNewark, DE
Store Manager
03.2022 - Current
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
WalgreensNewark, DE
Customer service supervisor
04.2020 - 03.2022
Job overview
- Monitor customer preferences to determine focus of sales efforts
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Hire, train, and evaluate personnel.
BJ wholesaleNewark, DE
Customer service supervisor
08.2019 - 04.2020
Job overview
- Monitor customer preferences to determine focus of sales efforts
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Hire, train, and evaluate personnel.
AutozoneBear, DE
Sales manager
04.2015 - 09.2019
Job overview
- Monitor customer preferences to determine focus of sales efforts
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Hire, train, and evaluate personnel.
Home DepotNewark, DE
Customer service
07.2011 - 04.2014
Job overview
- Monitor customer preferences to determine focus of sales efforts
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Education
ELKTON HIGH SCHOOL
High School Diploma
05.1996
Skills
- Spanish
- Leadership
- Management
- Store Merchandising
- Customer Service Management
- Supply Ordering
- Retail Inventory Management
- Payroll Management
- Store operations oversight
- Inventory Oversight
Timeline
Store Manager
Family Dollar
03.2022 - Current
Customer service supervisor
Walgreens
04.2020 - 03.2022
Customer service supervisor
BJ wholesale
08.2019 - 04.2020
Sales manager
Autozone
04.2015 - 09.2019
Customer service
Home Depot
07.2011 - 04.2014
ELKTON HIGH SCHOOL
High School Diploma
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