Summary
Overview
Work History
Education
Skills
Timeline
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Christina Garland

Summary

Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Works effectively with other professionals. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Operations Supervisor

Akron Children's Hospital
12.2015 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Tracked supplies and equipment costs and adhere to company budgets.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll.

Secretary

Akron Children's Hospital
08.2014 - 12.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Hair Stylist

Regis Corporation
06.2007 - 08.2014
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Salon Manager

Regis Corporation
03.2000 - 06.2007
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed financial aspects of the salon, including budgeting and payroll processing.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail. Ensured compliance with health regulations and adherence to safety guidelines.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.

Education

Bachelor of Science - Healthcare Management

Southern New Hampshire University
Hooksett, NH
2026

Associate of Science - Business Management

Stark State College
Canton, OH
05.2017

High School Diploma -

Field High School
Mogadore, OH
06.1999

Skills

  • Performance monitoring
  • Report Preparation
  • Task Delegation
  • Staff Supervision
  • Safety oversight
  • Employee Development
  • Customer Relations
  • Compliance Management
  • Scheduling Coordination
  • Handling Complaints

Timeline

Operations Supervisor

Akron Children's Hospital
12.2015 - Current

Secretary

Akron Children's Hospital
08.2014 - 12.2015

Hair Stylist

Regis Corporation
06.2007 - 08.2014

Salon Manager

Regis Corporation
03.2000 - 06.2007

Bachelor of Science - Healthcare Management

Southern New Hampshire University

Associate of Science - Business Management

Stark State College

High School Diploma -

Field High School

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Christina Garland